ADDISON (CBSDFW.COM) – Stacy Gordon thought she found a good deal on a birthday gift for her daughter. Last January, she ordered an iPod docking station from the website savemore.com. She bought a voucher for $31 — for what the website called a $61 value. But she never received it.
“It does make me angry – I was looking forward to getting this gift from my daughter as a birthday and I’m out of my money,” she said.
Gordon isn’t alone. Now, the Texas Attorney General’s Office is investigating savemore.com.
When CBS 11 first reported on the website last December, the company wasn’t welcoming. At the time, the Better Business Bureau received 260 complaints about the company.
Now, five months later, Jeanette Kopko of the BBB, says the number of complaints has shot up to nearly 1500. She says, “This business has a Better Business Bureau rating of F.”
Kopko says they’ve kept a close eye on this company. “It’s a very short time to get in that many complaints. The complaints are all the same over and over again.. about not getting the voucher, it doesn’t work, not getting a product they ordered.”
Customers like Stacy Gordon say the problem is, their calls and emails to savemore.com have gone unanswered. “It’s very frustrating. I just think they’re scamming people out of their money.”
CBS 11 returned to savemore.com’s Addison office Tuesday to ask them about the complaints, and got the same reception as before.
The Texas Attorney General’s Office says if consumers have problems with Savemore.com, they should file a complaint with the state.
Both the state and the BBB say if you paid for goods with a credit card, and you didn’t receive them, you should contact your credit card company to stop payment.
Wecords show savemore.com is linked to a debt settlement company with troubles in Texas. That company is called Credit Solutions of America.
The Texas Attorney General sued Credit Solutions, accusing it of defrauding consumers with financial problems. The case is still pending, but the state says Credit Solutions no longer sells debt settlement plans.