FORT WORTH (CBSDFW.COM) – Two more 911 employees have been punished in connection with the emergency call placed by Deanna Cook on August 17. Cook was found dead in her home two days after she placed an emergency call to report she was being attacked.
Dallas police say manager Kimberly Cole should have been on the floor that day to assist when Cook’s call came in. Instead, she was in a meeting. She’s been issued a written reprimand and will have the right to appeal her decision. Cole has been with the department since 1997.
Lieutenant Ronald Thomasson, who conducted the meeting Cole attended, received “advice and instructions” because he did not make sure there was a supervisor available to handle difficult calls in the 911 center. Lt. Thomasson has been with the department since November 1985.
Previously, Dallas police suspended and reassigned one call taker and fired another for the way they handled calls associated with the case.