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Delta Will Honor Super Low Fares Caused By Computer Glitch

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(credit: KTVT/KTXA) Brian New
Brian joined the CBS 11 News team in 2013 after working a...
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DALLAS (CBSDFW.COM) – An unsuspecting gift came the day after Christmas for some lucky travelers booking flights on Delta Air Lines.

For nearly two hours Thursday morning, round-trip tickets on Delta Air Lines were mistakenly posted for up to 90% less than the regular price.

A round trip ticket from Dallas to Atlanta, for example, was posted for $25.

Delta Air Lines said a computer glitch lead to the lower than usual fares.

In a statement Delta Air Lines spokesman Trebor Banstetter wrote, “Delta will honor any fares purchased at the incorrect price.”

Tim Hill of Dallas said he was a little skeptical at first when he saw a round-trip ticket from Dallas to Charlotte for less than $50.

He said, “I was kind of like this doesn’t look right.”

When he received a confirmation email, it wasn’t what he expected — it was better. The $40 round trip tickets were first class tickets.

“You can’t beat that,” Hill said with a smile.

Hill then posted his good fortune on Facebook.

“Next thing you know I started getting comments. ‘Hey I got a ticket for $25 to Atlanta. My friend AG got two tickets to Hawaii round-trip for $264. My friend Nam got a ticket for $50 to New York City,'” said Hill.

In September, United Airlines made a similar mistake listing flights for as low as $5.

United Airlines’ computer glitch was fixed in 15 minutes.

It took Delta more than two hours.

Delta Air Lines would not say how many mis-marked tickets were sold.

(©2013 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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