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TxDOT To Revamp TxTag Customer Service

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A truck heads towards the tollway on August 27, 2004. (credit: Tim Boyle/Getty Images)

A truck heads towards the tollway on August 27, 2004. (credit: Tim Boyle/Getty Images)

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AUSTIN (AP) - The Texas Department of Transportation is shutting down its toll tag customer service and website Friday for a thorough upgrade to debut next week.

A TxDOT statement says the new and improved TxTag customer services are to launch Wednesday, with a website that offers live chat support and a new mobile website that allows account management on the go. Billing statements are being redesigned, and text-message alerts will be offered.

A new automated phone system will allow payments, account updates and other services by phone. More automatic pay options will be offered, and reactivation fees will be eliminated.

(© Copyright 2014 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)

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