Coach Trains Millennials To Communicate Better

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ALLEN (CBSDFW.COM) – Employers are finding too many millennials can’t communicate. That’s why some businesses are turning to one Collin County consultant to help new employees move beyond text-speak.

Holly St. John Peck coaches a lot of young people on their communication skills. It’s a need that more and more corporations are encountering.

“These young millennials are not used to two-way communication,” Peck said.

One of Peck’s clients, the Dallas-based tax services firm, Ryan hires plenty of millennials straight out of college, which means they also reject a lot of poor communicators who don’t make the cut.

“We see more of a text message style communication especially coming forward now from that millennial generation, so that’s something that people really need to be mindful of. We see some clear trends there,” Ryan Sr. Vice President Kathy Weaver said.

Even young people who get hired often need training to get past the text-only culture. Lauren Aubele remembers how she felt when she started working at Ryan almost a year ago.

“I was terrified to talk on the phone. I did not want to pick up the phone. I didn’t want to talk to anyone because I didn’t want to sound dumb when I answered,” Aubele said.

Peck says the pressure to speak in 140 characters or less has left some millennials with a warped sense of efficiency, so she has to train them to listen as much as they speak.

“I’ve learned over the years that efficiency with tasks is great, but effectiveness with people is better,” Peck said.

(©2015 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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