By Jeff Paul

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DEEP ELLUM (CBSDFW.COM) – Hundreds of people in Deep Ellum are without their mail after a postal center abruptly closed its doors this week.

Deep Ellum Postal and Grocery was locked up on Wednesday after the property owner claimed he had not received rent since October.

Customer after customer on Friday arrived at the location on 3100 Main Street to discover the doors were locked while their mail sat inside.

“Just closed abruptly and we had no idea,” said Paula Harris, a customer. “We started scrambling. What’s the protocol when something like this happens?”

The property manager said he will allow customers to come to the mail center on Monday and Tuesday to pick up their parcels from 12:00 p.m. to 1:00 p.m.

“Everyone has to come in during that same hour on Monday or Tuesday? I think it could be pandemonium,” said Harris.

A local representative with the U.S. Postal Service said he was unaware of the situation.

“Thank you CBS 11 for bringing this matter to our attention. We apologize for this inconvenience to Post Office Box customers, who use the Deep Ellum Postal and Grocer as their primary mail service provider. As of now, it is believed that this mail service provider is a contractor of the U.S. Postal Service. Dallas postal management has been made aware of this situation and is making every effort to resolve it as soon as possible,” wrote McKinney Boyd, a USPS spokesperson.

The owner of the parcel center texted a statement on Friday night apologizing to the customers he felt he let down.

(©2016 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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