Tollway Trouble: NTTA Overcharges Lewisville Couple

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LEWISVILLE (CBSDFW.COM) — A North Texas family who was overcharged by the NTTA multiple times is trying to figure out if other drivers are also being incorrectly billed. The issue involves the gantry at Josey Lane and 121.

“When we first noticed it, we were all like ‘oh that’s weird,'” said Heather O’Connor, a driver who lives in Aubrey.

O’Connor said it first happened in May, then June and most recently three times in the the past week.

“I think three times in the last five days is a big issue,” said O’Connor.

Instead of being charged $1.46 for the daily trip from Coppell to Josey Lane, the NTTA hit O’Connor with a charge of four times that…$5.84. “Twelve bucks here and there, not that big of deal. But if it’s hundreds of dollars a year, that gets to be a big deal,” said O’Connor. “I feel like if it’s happening to us, it might be happening to somebody else.”

The family only discovered it after peeling through their transaction history.

NTTA told the family in an email, “We are aware of this gantry and working to fix it.”

A spokesperson said the gantry was reading more than two axles for O’Connor’s Ford F-150 and said while the situation is under investigation, the NTTA is confident this is not a widespread problem.

“So now every time we sit under the gantry, we think about, do I need to check again today?” questioned O’Connor.

The NTTA eventually refunded O’Connor for the overcharges.

It encourages users to check their transactions and said it runs 2 million transaction daily with a 99.98% accuracy rate.

(©2016 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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One Comment

  1. Bob says:

    99.98% accuracy but it happens to one family 3 times in a week. Either they should buy a lottery ticket or the NTTA are liars again.

    1. I’ll go with the latter.

Comments are closed.

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