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Dr. Tattoff Leaves Customers Half Inked

By Aparna Zalani | CBS11 Special Project’s Producer

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DALLAS (CBS/DFW.COM) – A popular tattoo removal clinic has abruptly closed its doors leaving customers wanting their money back.

Just months ago there were three Dr. Tattoff locations in North Texas; Fort Worth, Frisco and Dallas. Now there are none.

Melissa from Prosper was one of five Dr. Tattoff’s customers who called our I-team offices. She said she paid $2087 for 16 sessions, but only received five before Dr. Tattoff shut down.

When customers showed up today to receive their treatment they found the clinic to be vacated.

Stephine Tigert also wanted to erase a mistake she made when she was 18-years-old. “I just think it looks better – not to have this one.” she says.

Tiegert paid the Dr. Tattoff clinic more than $2,400 upfront for 15 tattoo removal sessions.

But when she went in for her fifth session the door was locked and the lights were out.

“It’s sad.  You are trying to make a change for the better that’s why you are getting the tattoo removed.” says Stephanie.

Customers received an email from the company stating Dr. Tattoff had to close due to financial struggles. But also stated, ” … is actively and diligently working to find a provider to take over the treatment of all of our patients including honoring any pre-pay tattoo removal packages. ” But there were no other details.

There were also no mentions of a refund on the letter posted on the clinic’s door.

Phylissia Landix of the Better Business Bureau says they might just be out of luck when it comes to a refund. But encourages customers to file a complaint with the attorney general’s office.

She reminds them that it’s rare in cases like this for customers to ever get their money back.

“I would always caution people if you have to pay a giant lump sum in a package be very very careful – because if you don’t get anything or have a dispute with the company you may be out of luck.” says Landix.

That’s not what Tigert wanted to hear, she says the only things that’s gone away since she first went to Dr. Tattoff is her money. ” I would have rather just kept the tattoo on there instead of being patch work now.”

If customers paid with a credit card, the only thing they can do is have their credit card company dispute the charge. In some cases, you can get your money back.

Suing is another option, but likely not a successful one in this case.

(©2016 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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