Problems With Online Bookings Fixed For Airlines

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UPDATE: Sabre, the booking system used by multiple airlines and travel agents, told CBS11 Monday night around 9:45 p.m., the technical issue “that impacted some of our airline and travel agent customers has been resolved and our partners and subscribers are reporting that systems are back up and in recovery mode.”

The company said its technology team worked diligently to resolve the issue and the company apologized for the inconvenience to customers.

At 9:35 p.m. Monday, Southwest Airlines tweeted that domestic booking functionality is back up and running on the company’s website.  Southwest said it will continue monitoring.

(CBSDFW.COM) – At least three airlines are experiencing technical difficulties that resulted in booking problems for many customers tonight. 

Southwest Airlines, Virgin America and Jet Blue all use the same pricing “engine” provided by Sabre.

Sabre is a computer booking system used by more than 425,000 travel agents around the world with more than 400 airlines, 220,000 hotels, 42 car rental brands, 38 rail providers and 17 cruise lines, according to the company’s site. It released the following statement:

“We are aware of an issue that is affecting some of our customers. We apologize and are working urgently towards a resolution and will provide updates as they arise.”

All three of the impacted airlines tweeted about the problem.

In a statement Southwest Airlines said:

Customers looking to book new domestic travel reservations or change existing domestic bookings on Southwest Airlines are experiencing technical difficulties this evening do to an issue with a pricing “engine” probvided by Sabre… We are working with Sabre to resolve the issue but there is no estimated time provided for the issue to be resolved.


There are also reports about the reservation system for Jet Blue Airways not working either.

This is a developing story.

(©2016 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)


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