Customs System Outage Causes Waits At Airports

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WASHINGTON (CBSDFW.COM/AP) — U.S. Customs and Border Protection has issued a statement saying a processing system outage caused delays at various airports.

The statement says CBP officers continued processing international travelers using “alternative procedures” until the system came back online Monday but waits were longer than usual at some airports.

It is unclear how widespread the outage was, but issues were reported in Miami, Fort Lauderdale, Atlanta and Washington Dulles International Airport, according to CBS News.

In Atlanta, CBP public affairs officer Robert Brisley says the outage at the city’s airport lasted about an hour from late afternoon into early evening.

He said that officers were working to recover quickly afterward but even short outages can lead to backups at the airport, one of the world’s busiest.

He said the agency apologizes to travelers who were delayed getting into the country after long flights.

Brisley said the cause of the outage was still being evaluated.

Here is the complete statement from U.S. Customs and Border Protection:

“U.S. Customs and Border Protection experienced a temporary outage with its processing systems at various airports today beginning at 5:00 p.m. EST and ending at approximately 9:00 p.m. EST.  All airports are currently back on line.

CBP took immediate action to address the issue and CBP officers continued to process international travelers using alternative procedures at airports experiencing the disruption. Travelers at some ports of entry experienced longer than usual wait times as CBP officers processed travelers as quickly as possible while maintaining the highest levels of security.

During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards.  At this time, there is no indication the service disruption was malicious in nature.”

(©2017 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

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