Dallas Baby Dies After Babysitter Unable To Reach 911

UPDATED | March 15, 2017 11:55 AM

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DALLAS (CBSDFW.COM) – Officials with the City of Dallas say T-Mobile crews arrived there well before the lunch hour today and are busy working to fix a major system issue that has left 911 operators overwhelmed with “ghost calls.”

CBS 11 News spoke with Mayor Mike Rawlings about his frustration and the danger the situation poses for residents. The Mayor said anyone could run into trouble if there’s a surge in calls, but the odds are worse for some cell phone customers. “If you’ve got a T-Mobile phone service be very, very careful because you may not be able to get into 911,” he said.

Problems at the Dallas 911 center may have contributed to the death of a 6-month-old baby. The Dallas Police Department is investigating after the boy’s caretaker dialed 911 on Saturday evening, but was unable to get through.

The city confirmed that ghost calls from T-Mobile phones were overwhelming emergency lines at the time.

Bridget Alex said that the urgency in finding a solution comes too late for her son. “He was only 6 months,” she said. “It wasn’t his time.”

Alex was at her nephew’s funeral when young Brandon’s babysitter called to say that he had fallen and would not wake up. “I said, ‘Why couldn’t you call 911?’ She said, ‘I am calling 911. They are not answering their phones.'”

The City of Dallas reported that T-Mobile phones were spontaneously dialing 911, a problem that has been reoccurring since November, tying up the call center for up to hours at a time. At one point on Saturday, the city reported that 422 calls were on hold.

The city’s goal is to answer all 911 calls within 10 seconds. But on Saturday night, callers were on hold for an average of 30 to 40 minutes. Alex said that her babysitter made three calls to 911, but never got through. “The last time she called, they had her on hold for 31 minutes,” the mother said.

“I just want y’all to tell me, why didn’t you respond to my son? That’s all I want to know,” Alex continued.

The grieving mother said that she drove home, picked up her son and raced him to the hospital herself. They arrived just after 7:00 p.m. — just over an hour after the babysitter’s first 911 call. By then, Alex said, her son had stopped breathing. Within the hour, a doctor pronounced him dead.

Alex blames her son’s death on the City of Dallas and T-Mobile for failing to fix the problem. Now, she said, it is too late to fix anything. “At the end of the day, I’m still going to be here hurt, because he’s not going to be here,” Alex said. “I’m not going to get to see him or smell him or touch him or kiss him ever again.”

The city said that it brought in 10 extra call takers Saturday after 911 started seeing a surge in calls, but nobody has been able to determine the cause of the problem or predict when it will occur.

Mayor Rawlings called the issue outrageous. “I want the problem solved immediately and if it takes longer I want to know why.”

More from Andrea Lucia

One Comment

  1. ploome says:

    Her son died because of a ‘fall’

    1. Lisa Marie says:

      Yes, it happens. They are delicate and if they hit their little heads … :O

    2. Harry Ball says:

      The 6 month old must have been out strolling and fell.

  2. bdnsc says:

    Been going on since November???

    Maybe you liberal idiots should be taking care of your citizens instead of blowing time and money on resolutions welcoming illegal aliens!!!

    Find the key people that have been sitting on their thumbs grinning while this BS has gone on since November, and hold them personally liable! And that means Dallas Police, Dallas politicians and TMobil personnel!

  3. John Oakman says:

    This is not the problem of the police–it’s all the obama phones going crazy!!!!!!!!!!!!

  4. Not that any amount of money could take away this poor woman Alex’s pain from the tragic loss of her baby, but at least 10 Million will come Alex’s way from a wrongful death suit against T-Mobile. T-Mobile’s known about this since November, so it’s really a surprise several more of these deaths haven’t also occurred. Bad move T-Mobile!!! You Suck!

  5. Jim Rogers says:

    Real simple temporary solution. All owners of T-mobole phones MUST disconnect their batteries from their phones until the problem is fixed. This IS a PUBLIC SAFETY issue. Fine T-Mobile for everyday their customers are without service.

  6. How did a 6 mos old fall? investigate the babysitter. As for 911 that is horrible as well

  7. This doesn’t make any sense. Why would the babysitter not race to the hospital when 911 didn’t pick up? On hold for 30 minutes with an unresponsive baby? That makes no sense.

    1. Jeff Montana says:

      Makes perfect negrosense.

  8. When individuals make fake calls to 9-1-1, they are charged with a crime. T-Mobile is doing the same thing, so heads should roll at T-Mobile and should likewise be charged with a crime. As it is, the families of everyone who suffered needlessly or died because of this T-Mobile problem should sue them into oblivion.

  9. That is a sad way to become rich, but she deserves it from t-mobile or whoever is responsible.

  10. Jeff Morgan says:

    Probably lines jammed because the McDonalds order was wrong or they cen’t get a wifi connection on their phone.

  11. rufusvondufus says:

    Rather than looking so closely at the Dallas Police Department, perhaps CBS News in Dallas should rethink and look really closely at the sitter. There is always two sides except where the President of the country or the police in any city are concerned as per the vile MSM and CBS Dallas is a card-carrying member of the vile MSM!

  12. ilovevictoriasbows says:

    Bridget Alex should have sent her husband.

  13. Stop thinking cell phones replace normal phones. They are handy when mobile but are a poor substitute.

  14. Andrew Smith says:

    There is a malware that was released into the wild about November by a hacker trying to win an Apple bounty for iOS. He claims he accidentally released his hack with the ability to repeatedly call 911 instead of his more innocuous version that would only lock up an iPhone when it received a malicious text message. Of course, winning such a bounty does NOT require releasing your hack publicly on Reddit, as this idiot hacker did, but it sounds like there are a bunch of T-Mobile iPhone users who have not bothered to update their iPhones to the latest iOS version with the fix that prevents this automatic dialing. . . or perhaps someone has made a version that infects Android phones and released it now which is perfectly possible.

    Unfortunately there are millions of Android phones that will never get updated to fix such problems because their makers don’t push out fixes to Android for their phones operating systems. Since this seems to be isolated to T-Mobile, I suspect it might be designed for an Android phone that was issued by T-Mobile only, and the text may have been limited to T-Mobile in that area only. The evidence backs that scenario.

  15. Andrew Smith says:

    Here is a source of more information on the hack that causes ghost calls to 911:


    I hope this helps get to the bottom of Dallas’ problem.

  16. Put the city of Dallas and T-Mobile aside. The caretaker and mother displayed disastrously poor judgment, and no initiative. This is a consequence of learned helplessness, deliberately instilled by the left.

    *Obviously* the police maintain non-emergency phone lines for routine matters; and nowadays they can even be reached through social media and text. Did anyone try this?

    And of course, living in an urban environment, a hospital is never more than a few miles away, and could have been reached by driving yourself, hailing a cab, flagging down a ride, catching a bus, or even hoofing it. Instead, the dying child didn’t get to the hospital until a *full hour* after the initial failed call to 911.

    Incidentally, the mother had been attending the funeral of a *nephew*? No race is mentioned here but considering the context, we can almost read between the lines.

    All of that said, assuming the child actually could have been saved, what a completely avoidable disaster. No doubt there will be a lawsuit, against the city and the wireless carrier — but that will prove the wrong target. Indeed, the mother should sue the people who actually made her and the caretaker practically useless in the face of emergency:

    The Democrat party.

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