Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.
Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211
Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.
Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.
Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.
Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.
Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.
A U.S. Representative is weighing in on the idea of charging a co-pay to Medicaid patients who go to North Texas hospital emergency rooms for non-emergency reasons.
A Consumer Justice investigation found millions of taxpayer dollars paying for Medicaid patients to use the emergency room for non-emergency medical attention.
A big tax bill from Tarrant County threatened an Arlington man’s garage door repair business. “Do I close the business? Do I say ‘they finally got me’?”
This announcement comes more than a week after the children’s retailer pulled nine items from store shelves over asbestos concerns.
An independent lab in North Carolina found Temolite asbestos in all nine products tested.
Six businesses sustained damaged in the fire Tuesday morning. The mini mall where the fire started has the worst damage.
Hundreds of people have the blues after they said they were turned away from a Fort Worth concert, even though they had tickets. Many blame the Blues Bowl’s promoter, saying he intentionally oversold the event.
Consumer Justice has an alert about something showing up on credit reports all over Texas.
Insurance experts say some private owners and car lots will try to sell those flood cars to unsuspecting buyers without disclosing the car’s dangerous past.
Complaint says Tarr, Inc. was built upon a “scheme” that “tricked customers” into giving their credit card information, while hiding the terms and conditions to which they were agreeing.
Thousands of customers say they didn’t know they were also being enrolled in costly monthly subscriptions.
People replacing old phones don’t often know what really happens to the phones when they donate or just throw it away. But, we were able to find enough information to digitally steal the owner’s identity.