Cristin Severance

Cristin Severance

Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.

Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211
Email

Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.

Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.

Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.

Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.

Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.

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North Texas Roofer Arrested For Stealing From Homeowners

A North Texas Roofer is facing felony theft charges after police say he stole tens of thousands of dollars from homeowners.

06/19/2017

Facility Fees Costing Some Patients Thousands

A visit to the doctor today could cost you thousands of dollars next year. More and more people are getting big bills, months after their appointments, for a little-known fee. The charge isn’t for your doctor — but the building.

06/14/2017

Consumer Justice: Customers Upset With Security Company

Lauren McCall and Cameron Aston of Gainesville were in the market for a home security system. So, they didn’t mind too much when a Vivint salesman stopped by unannounced in late April.

CBS 11–06/01/2017

Consumer Justice Investigates Network Of Professional Panhandlers

A viewer tip led CBS11 to uncover a network of professional panhandlers in Dallas.

05/24/2017

Keller ISD Says It Didn’t Know About Buses Needing Repair

A Consumer Justice investigative report alerted the school district to the safety concerns.

05/23/2017

Some Keller ISD School Bus Drivers Say Vehicles Aren’t Safe

Bad brakes, no horns, and broken stop signs. Some Keller ISD bus drivers say they feel unsafe on the roads.

05/22/2017

Confusion About City Ordinance Means Stolen Goods Sold Legally

A Consumer Justice investigation found your valuables could be stolen and sold the same day at some stores in North Texas. And it’s all because one city can’t agree on how to enforce its own law.

05/19/2017

Consumer Justice: Delivery Company Owner Arrested

Chris Cassels, owner of Hot Route Delivery Specialist, was arrested at his home Thursday morning by Denton County Sheriffs deputies.

05/18/2017

Owner Of ‘Hot Route Delivery’ In Custody

CBS 11 News has confirmed Chris Cassels, the owner of Hot Route Delivery Specialists, has been taken into custody.

CBS 11–05/18/2017

Driving Schools May Have Forged Student’s Information

Thousands of Texas drivers could have their licenses revoked, through no fault of their own.

05/15/2017

A Rose Is A Rose — Except When Online Floral Shops Dupe Clients

She thought she was ordering flowers from a local florist, but in reality, Jill Johnson was ordering flowers from a company almost 1500 miles away.

05/12/2017

Investigators Raid Delivery Service’s Former HQ

Hot Route Delivery Specialists has been accused of not paying dozens of drivers. Investigators with the Denton County District Attorney’s Office on Thursday descended the company’s former headquarters in Fort Worth.

05/12/2017

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