Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.
Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211
Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.
Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.
Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.
Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.
Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.
Many times the biggest headache isn’t dealing with damage — it’s trying to figure out who is going to pay for it.
Texas is the only Gulf state that has zero roofing regulations, but a new bill being considered by state lawmakers could change that.
Delivery drivers in Baltimore and Philadelphia say they too are owed money by a Fort Worth business. The same business is accused of giving bad checks to local drivers.
Dozens of Amazon drivers say they are owed tens of thousands of dollars for deliveries for which they were never paid. Former employees say it’s happening all over the country.
SB 507 will help lower bills through the mediation process by the Texas Department of Insurance.
They are advertised as “free trials” but the fine print could cost you hundreds of dollars. After two North Texas women made the same mistake, Consumer Justice stepped in to help.
When two North Texas driving schools closed down without notice, leaving dozens of teenagers stranded, parents called for Consumer Justice.
Newly filed court documents in the WEN Hair Care class action lawsuit claim that the product is not natural as advertised in their infomercials.
Spray Perfect promises perfectly polished nails without ever going to a salon and the world’s fastest manicure. It’s said to dry in under a minute.
The Flippin’ Fantastic promises perfect pancakes “as good as Grandma” in minutes. But is it flipping fantastic or a flipping fail?
“I’m constantly believing that my house is going any minute.”
For the first time in six months, there’s a lot of activity on Mary Burke’s mother’s roof in Arlington. She’s finally getting a new roof.