Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.
Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211
Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.
Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.
Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.
Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.
Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.
Scammers take the toll roads for free while others get the bills. When it happened to Montgomery Moore, he called for Consumer Justice.
An Argyle couple says they are through with AT&T after months of fighting over inaccurate charges.
An investigation last November showed how William and Heather Schwab moved from home to home, lying on applications and then refusing to pay rent. Now, they are both behind bars.
According to a new report by the Better Business Bureau, lottery scammers stole more than $100 million from Americans last year alone.
Presidential Movers is accused of giving customers quotes, then demanding more money after the items are loaded onto the truck.
Blue Cross Blue Shield of Texas is calling it a change in the way it reviews out-of-network ER bills of its members. But some doctors say the insurance giant wants its members to be diagnosticians.
The investigation began after questions were raised about the superintendent’s home, which is owned by Grand Prairie ISD.
The school board voted to release ten pages of a report, but one board member said it’s not nearly enough.
Consumer Justice has learned that Grand Prairie ISD is preparing to release the results of a months-long investigation into questionable spending of district money.
A Consumer Justice investigation into the perks paid to local superintendents has led to questions about another investigation at Grand Prairie ISD.
After a Consumer Justice investigation into the perks found in superintendent salaries, many viewers wanted to know if other administrators were receiving the same bonuses. While they don’t get the perks, they do get six-figure salaries.
Superintendent salaries in North Texas are some of the highest in the state — and that’s not including the perks for cars, phones and housing added to contracts.