Cristin Severance

Cristin Severance

Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.

Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211
Email

Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.

Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.

Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.

Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.

Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.

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Some North Texas Schools Falling Short On Required Fire Drills

A Consumer Justice Back to School investigation found some school districts in North Texas are not following through on the required amount of fire drills. 

22 hours ago

Some North Texas Schools Falling Short On Required Fire Drills

A Consumer Justice Back to School investigation found some school districts in North Texas are not following through on the required amount of fire drills.

22 hours ago

Consumer Justice: Electricity Bill Shocker

Tina Hudson was billed more than $8,000 over two years for electricity in her small Fort Worth apartment.

08/16/2017

Consumer Justice For Family Out $8K After Estate Sale

North Texas man says he fought for months to recover $8,000 tied to his mother’s estate. Then he called Cristin Severance for Consumer Justice.

08/01/2017

Military Dog Reunited With Soldier 5 Years Later

Sgt. Ryan Henderson’s father, Joe knows how important a military dog named Satan is for his son.

07/27/2017

Hot Route Owner Facing New Theft Charges

Chris Cassels, the owner of Hot Route Delivery Specialists, is facing theft of service charges. Investigators with the Denton County District Attorney’s Office said that Cassels turned himself in on Monday morning.

07/24/2017

Consumer Justice For Man After His Account Is Hacked

When a North Texas man’s account was hacked and drained by thieves, he called the credit card company first.

07/19/2017

Woman Warns Of Scammers On Facebook Marketplace

A North Texas woman says scammers have infiltrated the site hoping to steal your money.

07/13/2017

Couple Must Pay $400 To Get Stolen Truck Back

A Dallas couple whose truck was stolen say they were victimized again after it was found, so they called Cristin Severance for Consumer Justice.

07/10/2017

Inspection Company To Review Entire Fleet Of Keller ISD Buses

School is out for the summer but the work is just getting started on Keller ISD buses. An independent inspection company will go over the entire fleet, thanks to a Consumer Justice investigation.

06/28/2017

North Texas Roofer Arrested For Stealing From Homeowners

A North Texas Roofer is facing felony theft charges after police say he stole tens of thousands of dollars from homeowners.

06/19/2017

Facility Fees Costing Some Patients Thousands

A visit to the doctor today could cost you thousands of dollars next year. More and more people are getting big bills, months after their appointments, for a little-known fee. The charge isn’t for your doctor — but the building.

06/14/2017

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