911 call center

(credit: Dallas Police)

Officer Placed On Admin Leave In D’Lisa Kelley Investigation

Sgt. Kevin Wasnell, who oversees the 911 call center, was placed on administrative leave for 5 days in connection with the investigation but is now back on regular duty.

04/02/2014

(credit: Cook family)

Family Frustrated By Delays In High-Profile Murder Trial

A high profile murder case, that led to sweeping changes for the Dallas 911 system, may be pushed back – and the victim’s family is not happy about it.

CBS 11–11/26/2013

A woman speaks on a mobile phone. (credit: Daniel Garcia/AFP/Getty Images)

Most Texas Wireless 911 Calls Lack Location Information

An advocacy group says two-thirds of all wireless 911 calls in Texas don’t provide enough location information for the caller, violating federal requirements.

11/07/2013

(credit: CBS 11 News)

DPD: Most 911 Calls Answered In 10 Seconds

After sweeping changes to the Dallas 911 Communications Center, calls for help should ring no more than two times before being answered, according to the Dallas Police Department.

CBS 11–03/25/2013

(credit: CBS 11 News)

Dallas Police Officers Moved Into 911 Center

Twenty-five newly promoted Dallas Police officers are moving off the streets and into the city’s 911 call center.

CBS 11–10/02/2012