After Crisis, Improvements Made At Dallas 911 Call CenterMonths after a crisis at the city of Dallas 911 call center may have led to two deaths, leaders at City Hall and the Dallas Police Department say there have been big improvements in staffing, work environment, and how quickly calls are being answered.
911 Systems Back To Normal After Issues In 3 North Texas CitiesResidents in at least three North Texas cities had issues reaching 911 Monday morning.
Dallas Council Members Express Frustrations Over 911 Call Center"I just wanted to say how disappointed I am today. Twice it's been denied to public safety," said Adam Medrano.
New Details Revealed About Dallas' 911 Call CenterCBS11 has learned more about the contract between the City of Dallas and AT&T to service and maintain the 911 call center.
Dallas Officers To Help Fill 911 Operator VoidOfficers who are on light or restricted duty will temporarily fill in for one or two months until civilian call takers complete training.
Report On Sunday 911 Service In Dallas To Be ReleasedDallas leaders are keeping a close eye on the city 911 call system today. This as they continue to work to get to the root of a glitch last week that caused long delays for people trying to reach first-responders.
Dallas Mayor: 911 Ghost Calls Are City’s No. 1 PriorityDallas Mayor Mike Rawlings called the ghost calls plaguing 911 the city’s “number one priority.” T-Mobile engineers are here and vow to stay until the problem is fixed.
Dallas Baby Dies After Babysitter Unable To Reach 911Problems at the 911 center in Dallas may have contributed to the death of a 6-month-old baby. Police are investigating after the boy's babysitter dialed 911 on Saturday evening, but was unable to get through.
Trial Begins For Ex-Husband Of Murdered 911 Caller Deanna CookThe murder trial is underway for the Balch Springs man accused of killing Deanna Cook. Cook is the North Texas woman whose physical attack and murder was recorded during a 911 call that she had placed for help.
Officer Placed On Admin Leave In D'Lisa Kelley InvestigationSgt. Kevin Wasnell, who oversees the 911 call center, was placed on administrative leave for 5 days in connection with the investigation but is now back on regular duty.
Family Frustrated By Delays In High-Profile Murder TrialA high profile murder case, that led to sweeping changes for the Dallas 911 system, may be pushed back – and the victim’s family is not happy about it.
Most Texas Wireless 911 Calls Lack Location Information An advocacy group says two-thirds of all wireless 911 calls in Texas don't provide enough location information for the caller, violating federal requirements.