911 Calls On Nursing Home Dying: 'Oh My God, This Is Crazy'Newly released emergency calls from a sweltering Florida nursing home that lost its air conditioning to Hurricane Irma showed staffers becoming increasingly agitated by a disaster that would eventually claim 14 elderly lives.
Arlington Fire Received 550 Fireworks CallsEmergency calls, including several major car crash is the Fourth of July night take priority, meaning some fireworks calls have to be a delayed response.
Records: Low Staffing At Dallas 911 Center On Nights 2 People DiedThe city blamed delays on technical problems caused by T-Mobile's cell network and low staffing in Dallas' 911 call center.
Emergency Managers Working With FCC To Learn Who Hacked Dallas Siren SystemThe identity of who hacked the Dallas emergency siren system Friday evening remains a mystery, but city officials say they do know how it was done.
Dallas 911 Job Fair Applicant Turns Tragedy Into TriumphThe Dallas Police Department is hosting a Communications Career Fair Friday and Saturday from 7:00 a.m. to 5:00 p.m., and many view it as a fresh start.
City Of Dallas Holding Job Fair To Hire More 911 Call TakersThe City of Dallas is holding a job fair Friday and Saturday at the Dallas Police Headquarters to hire more 911 call takers and police dispatchers in order to fix woes at the city's call center.
Dallas Council Members Express Frustrations Over 911 Call Center"I just wanted to say how disappointed I am today. Twice it's been denied to public safety," said Adam Medrano.
FCC: Over 12,000 911 Calls Failed During AT&T OutageAn investigation by the U.S. federal telecom regulator says about 12,600 callers couldn't reach 911 directly from their cellphones during a five-hour AT&T outage on March 8.
Babysitter Who Sat On Hold With Dallas 911 SpeaksMichaela Cohen says she has replayed in her mind the evening 6-month-old Brandon Alex died.
Almost 1 In 4 Dallas 911 Operators Called In Sick SundayThe service level, which is the percentage of 911 calls answered within 10 seconds, was 82 percent. The goal is 90 percent.
Report On Sunday 911 Service In Dallas To Be ReleasedDallas leaders are keeping a close eye on the city 911 call system today. This as they continue to work to get to the root of a glitch last week that caused long delays for people trying to reach first-responders.
Dallas Mayor Acknowledges 911 Call Center Understaffed, Will FixDallas Mayor Mike Rawlings says staffing at the city's 911 call center has been understaffed for years.