Macy's Using Microsoft AI To Handle Service RequestsMicrosoft, through its research into artificial intelligence, has created a virtual assistant that can be used by companies to respond to customer service requests. Macy's has already started to use the technology.
Macy's Trims Holiday Hiring By Nearly 4 PercentMacy's is increasing the number of temporary workers that it's hiring for distribution and warehouse positions this holiday season as it chases the fast growing online sales. But overall holiday hiring will fall by nearly four percent.
New Plans For Southwest Center Mall In DallasThe majority owner of Southwest Center Mall plans to bring a new hotel to the property in the near future.
Macy's To Close Collin Creek & Southwest Center LocationsMacy's says it is eliminating more than 10,000 jobs and plans to move forward with 68 store closures after a disappointing holiday shopping season.
After The Turkey, Some Hit The Shops To Start Holiday SeasonAfter enjoying the Thanksgiving turkey, some Americans hit the shops for what retailers hope will be a new tradition to start the holiday shopping season.
Tony Bennett, Muppets Set For Macy's Thanksgiving Parade Tony Bennett, Sarah McLachlan, De La Soul and the cast and Muppets of "Sesame Street" will be among the stars celebrating at Macy's Thanksgiving Day Parade in New York City.
Macy's To Open An Hour Earlier On ThanksgivingMacy's is staying committed to Thanksgiving Day shopping, saying it'll open an hour earlier this year.
Mall Shooting Suspect: 'Creepy,' Multiple Arrests, Disputes The 20-year-old man suspected of killing five people with a rifle at a Macy's makeup counter in Washington state is scheduled to make his first court appearance.
Department Stores Look To Become DestinationsDepartment stores trying to recapture their appeal to consumers are making plans to provide more experiences like spas and restaurants, and offer exclusive selections to transforms the store into more of a destination.
Macy's Plans To Close 100 StoresMacy's says it plans to close about 100 stores next year as the department store operator aims to become more nimble in a competitive market. That represents close to 14 percent of its store base.
Macy's Testing AI For 'Mobile Companion' AppMacy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store that they're in, like where a particular brand is located or what's in stock.
J.C. Penney: Key Sales Measure Rose During HolidaysJ.C. Penney Co. says a key sales metric rose 3.9 percent during the holiday period as shoppers picked up home goods and other gifts.

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