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ANNA, TX (CBSDFW.COM) – Each month electric bills arrive with a sense of dread for a lot of North Texans.  Some say their electric bills are spiraling out of control and they can’t get an explanation.

In Anna, folks who say they’ve seen their bills increase by hundreds of dollars from one month to the next are trying to fight back.  About two dozen customers showed up Wednesday at the door of the Grayson-Collin Electric Cooperative.  CEO David McGinnis brought them inside to hold an impromptu town hall meeting.  Homeowners demanded to know why their monthly statements came as such a surprise.

McGinnis told the group the issue was strictly increased usage, undoubtedly a result of a dramatic drop in temperatures the first two weeks in January, but some found that hard to believe.

“But when you have so many people come together whose bills have multiplied two, three times than their average bill, there’s got to be something wrong,” said one woman in the crowd.

Ruby Findley organized the event and brought letters from other area customers who couldn’t attend.  She also expressed concerns about her own home.

“I guess I don’t know where to go from here because that is a bill that frankly I don’t know that I can pay every month,” says Findley.

McGinnis urged everyone to meet one-on-one with customer service representatives to discuss individual bills, and he had this advice for everyone.

“Keep track of your consumption,” says McGinnis.  “Keep track of the temperature.  Track what did I do today that I didn’t do yesterday.”

Back at her home, Findley told CBS 11 she will look for ways to cut back.  “But when you have that many people that are frustrated over the exact same thing, then I feel like we can say, it’s not me individually.  You guys need to change something,” says Findley.
If after a one-on-one session, customers still feel like they’re meters are not reading accurately, the co-op says they will perform a complimentary inspection or have an independent company check your meter.

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