Follow CBSDFW.COM: Facebook | Twitter

DALLAS (CBS 11 NEWS) –  A local U.S. Army veteran is left speechless when she was called the “n-word” after she complained about her apartment complex on its Facebook page.

“I feel I’m in the Twilight Zone,” Thurmeka Muller said. “I’m disgusted. I’m annoyed. In shock. I don’t even know what to say.”

Muller said she had recently left a post on the Facebook page for Timberlodge Apartments in North Dallas. The post detailed claims that her bathtub and other things in her apartment were not fixed. She said the communication went from rude to racist.

Someone from the page first told Muller to fix the problem herself. When typed the response was a joke, someone from the page used the racial slur. “In all caps! What?” she said. “They come back with the racial slur. I just couldn’t believe it.”

Timberlodge Apartments released the following statement calling the situation “Cyber-vandalism.”

“It was brought to our attention earlier this morning that, apparently sometime last night, the Facebook account for the Timberlodge Apartments was hacked, and objectionable and inappropriate material has been on display on this Facebook page. In this regard it appears that these hackers compromised the Facebook account for the community, locked out the page administrators and then began posting the objectionable content.

The Facebook page for Timberlodge Apartments is overseen by an outside company on behalf of the community, and our understanding is that no one on the management staff for the Timberlodge Apartments has the ability to post such responses or statements on this Facebook page. We are viewing this purely as a case of cybervandalism. We are presently working to see how soon we can get the Facebook page for Timberlodge Apartments taken down, and it is our hope that we can restore service to this Facebook page for our residents as quickly as possible thereafter.

Both the Timberlodge Apartments and Bridge Property Management regret this occurrence. We are working with Facebook, our vendor and, if appropriate, legal authorities to determine the circumstances surrounding this situation. We intend to cooperate to the fullest extent possible with any police investigation into this matter, and we hope that any and all parties responsible will be quickly apprehended.”

Muller feels the “hacking” claim is farfetched. “I don’t believe that. It’s ridiculous. That’s the most outrageous story I’ve heard in my life.” She said someone makes frequent posts on the page promoting Timberlodge Apartments.

The apartment Facebook page is now full of dozens of angry reviews since the slur was made. Muller said,  “Whoever did that is less than a person. A disgusting person and karma is everything.”

Muller claims no one from the apartment complex has personally apologized to her since the pose was made.

(©2015 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)