Follow CBSDFW.COM: Facebook | Twitter

TROPHY CLUB (CBS 11 NEWS) – A home flooded with sewage is almost unlivable until repairs are made, and the owners are getting the runaround from those they say are responsible.

The damage has been there for almost a month, and Cheryl Vogel says it all started on a typical morning with the simple flush of her toilet. She remembers asking, “Where is this nasty water coming from, and how is this happening?”

Clear water started overflowing from Vogel’s toilet after she flushed, but by the time she got back with a plunger, raw sewage was filling up her tub and shower. Soon it was also filling her other two bathrooms. Her husband, Gary, said, “We’re getting nowhere. Nothing is happening, and it’s almost been a month.”

A restoration company began some work the first day, but the damage was nearly $80,000. The Vogel’s say their insurance company told them the city was responsible.

Gary said, “Been in the house for 26 years. They taxed us here for 26 years, and I never thought I would ever not be happy with the city.” He’s been caught in a bureaucratic web for weeks. He says the mayor referred him to someone with the Municipal Utility District, then that person referred him to the district president.

Eventually the district’s insurance carrier told the Vogel’s they were not responsible for the damage either. A spokesperson says it was likely caused by tree roots that a neighbor’s plumber let loose into the district’s main line.

Meanwhile the Vogel’s say their own insurance company still insists it doesn’t cover this kind of damage. “This is a disaster. My whole life feels like it’s been falling apart. My house is a disaster,” Cheryl said. “It wasn’t our fault that it happened in the first place, but as you can see, my house is destroyed.”

The Vogel’s have been advised not to stay in the home. Cheryl, who has asthma has been staying with friends for the last several weeks, but Gary says he’s afraid to leave the home vulnerable to burglars, so he has been staying there, and there’s no indication of when this problem will be resolved.

(©2015 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)