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KELLER (CBSDFW.COM) -Schnauzers Jingle and Toby are a long way from the home they’ve known for years.

“I feel like they stole them from me. It’s a great loss to me,” says Anita Sloan, who has raised them from when they were puppies.

The pets are now living with a new family in Houston. They were adopted days after they walked out through a gate accidentally left open at Sloan’s Bedford home.

“They’re our family, that’s what we have here,” Sloan says.

Neither was wearing his collar, but one is microchipped. Sloan says she immediately started her search.

“It’s pretty overwhelming and it’s not even completed,” she says pointing at a long list of shelters she got at Bedford Animal Services.

Sloan explains she visited all but one shelter in Keller. The number printed for the shelter on the list she has, got her nowhere.

“The person you are trying to reach is not available,” a recording says when she dials the number.

Colleyville Police picked up the dogs and dropped them off at Keller Animal Services.
The city says it searched for microchips but none was detected. They held the dogs longer than the 3 day hold period before transferring them over to Keller’s Regional Adoption Center, which is run by the Humane Society of North Texas.

Jingle’s microchip was detected at the adoption center.

“At that particular facility we don’t handle lost and found animals. We just handle adoptions,” says Whitney Hanson, Director of Development & Communications.

Hanson explains that the facility would have only been looking at finding homes for the pets since Keller Animal Services had already processed the animals.

Sloan says the system puts the onus on owners to navigate a complicate list of shelters.

“The networking needs to improve. You need to know every single location to go to. I thought I went to the Keller location. Well no, you don’t need to go to the Keller shelter, you go over here to the regional shelter,” she said.

The Humane Society of North Texas says there is no existing system that allows all municipalities to communicate. It explains that according to Texas law, the schnauzers are the legal property of their new owners.

“It’s an incredibly unfortunate situation. We’re in conversations with the former owner and the new owners, as well as the city to try to work out an outcome that’s best for the animals. It’s not a situation where we have any right or ability,” says Hanson.

Sloan says she is willing to reimburse the owners any fees they incurred in order to get her pets back.

CBS11 reached out to the new owners of the dogs. The family says they are trying to process what happened. The family explained that when they adopted the dogs they did so with the goal of giving them good homes.