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DALLAS (CBS11) – A woman’s vehicle disappeared from a North Texas valet, and she says the major hotel chain told her that they’re not liable.
Debbie Quintanilla left her 2009 Hummer H3 and keys with the valet at the DFW Westin to attend a charity event.
A few hours later she returned to get something from the vehicle, but it was gone. The valet never found the keys.
Quintanilla said the hotel staff was very apologetic, but told her that they were not liable for the theft of her car, referencing the fine print on her valet ticket.
“That was the weirdest part and the hardest part to actually absorb,” Quintanilla said.
A week later, Dallas Police found her vehicle.
The interior was stripped and all of her belongings were gone, including expensive gowns and electronics.
Detectives interviewed the valet who parked Quintanilla’s SUV.
Detectives reported that the man remembered exactly where he parked the vehicle and placed the keys in the valet lock box.
The case is still open and active.
A spokesperson with the hotel gave this statement to CBS 11, saying, “The Westin DFW Hotel is cooperating fully with the local authorities. This matter is currently under investigation, therefore we are unable to comment further at this time.”
Quintanilla is more concerned with compensation. She went out of pocket for some costs and worries the size of the claim will create headaches for her down the line with her insurance company.
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