Follow CBSDFW.COM: Facebook | Twitter

DALLAS (CBS11) – When stairs pose a challenge, every step counts.

“I’ve counted them over and over again,” says Sandee Furlow.

There are 34 stairs between her third floor apartment and the building’s front door.

“I have breathing problems. I can’t navigate those stairs and breathe. I have to stop,” she said.

She’d rather use the elevator.  So would Tom Cunningham, who suffers from bad knees.

“But who wants to ride it? Am I gonna make it or not make it?” Cunningham says.

Friday afternoon, it was giving residents at Fowler Christian Apartments, a senior living community in East Dallas, a bumpy ride.

“It’ll just bang and you can really feel it,” said Cunningham.

By evening, it was back to not working at all.

A spokesperson for the complex says it’s been broken since Monday.  Furlow and Cunningham claim it’s been a bit longer.

A note at the elevator door warns the roughly 20 senior citizens living in the building, if they have a medical emergency they should call 9-1-1.  Furlow, though, says there are many other reasons residents need that elevator.

The elevator is out at the Fowler Christian Apartments in South Dallas. (CBS11)

The elevator is out at the Fowler Christian Apartments in South Dallas. (CBS11)

“I would be free to go downstairs and go my laundry, go down and check my mail, go outside,” she says. “If you can’t navigate the stairs, you can’t do it.”

A spokesperson apologized for the inconvenience, but said their particular building’s units are for “independent living.”

“I’m independent! That’s your maintenance. You’re not maintaining the building,” argues Cunningham.

Both the complex and Schlinder, the elevator company, told CBS11 they’re waiting on a part.

“Ah, we’ll get to those old people, when we get to those old people,” says Cunningham.

A letter to residents said there’s no timetable for a fix.

Schindler assured CBS11, though, the part would be in place Monday.

(©2016 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)