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SOUTHLAKE (CBSDFW.COM) – A local salon will soon undergo “retraining” after the staff at a Southlake Supercuts refused to cut the hair of a boy with special needs.

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Jenny Page attempted to take her son Will, 15, to the Supercuts on Southlake Boulevard for a quick trim. But when they arrived, the staff at the hair salon pointed to his attire and turned the family away.

“I just felt rejected,” said Page.

Page said her son rarely wears shoes. She said he hates them and when they are on, it agitates him even more.

“Really? You’re not going to cut his hair because he doesn’t have shoes on and he’s in a wheelchair and he can’t walk?” questioned Page. “I completely get that rules have to be followed. I totally get it. But it hurt my heart, I’m going to be honest.”

The staff at Supercuts told Page they would put them on the list while they went home for a pair of sneakers.

“I was like, ‘No thank you. We won’t be back. Ever.’ And we just rolled out,” said Page.

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While the Texas Health Code requires stylists to wear shoes, there isn’t any mention of customers.

“I just felt like there wasn’t any compassion or common sense in this particular situation,” said Page.

No one at the store wanted to talk about what happened.

A spokesperson for the parent company, Regis Corp, released a statement: “We are committed to welcoming everyone who comes into our salons. Accordingly, this location will be doing guest service retraining,” wrote a spokesperson.

Page said she just hopes this is a teachable moment.

“Don’t want anyone to lose their job, I don’t want Supercuts to go out of business, none of that,” said Page. “I just want there to be some education and awareness.”

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