AUSTIN (AP) — As wait times have gotten lengthy, more than 100,000 callers each year to Texas’ abuse hotline are hanging up before reaching an operator.

The Austin American-Statesman reports the Texas Department of Family and Protective Services is on track this year to exceed 180,000 abandoned calls to the agency’s abuse hotline, the most in at least a decade.

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As of Tuesday, there had been 23 days this year in which a caller had been on hold for more than an hour; in the past, the agency has had one or two such days per year.

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DFPS official Ric Zimmerman says they hope those who hang up either call back or do an online report.

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The delays have come amid staffing cuts and a rise in call volume.