Changes Ahead For Fort Worth 911 Call Center In Wake Of Long Delays, Unanswered Calls“It is now our number one priority in the city to make sure that when you call 911 can you get a live person,” Fort Worth City Councilman Chris Nettles said.
Dallas 911 Call Center Dealing With Staffing Shortages, Caller DelaysThe Dallas 911 Call Center is not answering calls as quickly as they would like. That ability determines how fast you could get help...if you need it.
Record 1.4M Texans Have Filed For Unemployment This YearThe Texas Workforce Commission said $276 million in unemployment benefits went out on Monday.
Local Nonprofit Sends Warning After Falling Victim To Customer Service Phone ScamA local nonprofit is warning others after getting conned in a fake customer service phone scam.
Ford Is Opening A New Truck Owner-Oriented Call Center In TexasFord Motor Company is opening a new customer service call center in Texas that will bring in some 500 jobs.
Improvements For Dispatchers Made At Dallas 911 Call CenterEmergency dispatchers at the Dallas Police Communications Call Center are getting a much needed upgrade to their work space.
Mother Of Dead Son Sues T-Mobile After Sitter Couldn't Get Through To 911The mother of a six-month-old that died after her babysitter couldn't get through to a Dallas call center has sued T-Mobile.
6-Month-Old Boy Dies After Sitter Couldn't Reach 911Dallas public safety officials are pressing T-Mobile for solutions after a 6-month-old boy died after his baby-sitter couldn't reach 911 operators.
Feds Arrest Several Involved In Call Center Scam Based In India; Some Charges DismissedIt can be a frightening call to get. Callers posing as tax and immigration agents are threatening arrest, deportation or other punishment unless money is sent to help clear up what they say is a deportation warrant or to cover unpaid income taxes.
Sprint Closing Texas Call Center, 350 Jobs LostSprint plans to close a Texas call center next week with more than 350 employees losing their jobs. The wireless company announced the customer care center in Temple will shut down February 5.
Fort Worth Seeing Green... Through TrashFort Worth's ongoing deep budget cuts are starting to mean big problems for the city's code compliance department and the animal control agency its responsible for. The department desperately needed money to keep up with citizen calls. So where did it turn? Garbage.