Ford Is Opening A New Truck Owner-Oriented Call Center In TexasFord Motor Company is opening a new customer service call center in Texas that will bring in some 500 jobs.
DFW Airport, Dallas Love Field Win Awards For Customer SatisfactionThe ASQ program delivers an in-depth assessment of the quality of the customer service experience, including check-in, security, wayfinding, food and beverage offerings, restrooms and more.
Amazon Packages Undelivered, Left On Side Of Road In ArlingtonMore than a dozen of Amazon packages were found on the side of the road in Arlington Sunday, addressed to homes not far from where they were left.
35-Second Returns? Walmart Speeds Up Online ReturnsWalmart is making new moves to speed up the return process for online purchases.
United CEO Faces Questions As Congress Examines Air TravelUnited Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
Jobs Report: Good Listening Skills Could Land You A JobCustomer service reps are employed in nearly every sector of the economy and here in Texas, they earn a mean wage of nearly $38,000. But for high performers in industries like cable companies; insurance carriers; and professional, scientific, and technical services, income can rise to above $47,000.
New Report Says Americans Are Falling Out Of Love With Fast FoodAmerican consumers are apparently less satisfied with fast food than they used to be. According to one group, grades for full-service restaurants are steady, while fast-food satisfaction is down.
Frustrating & Costly - What's Behind The NTTA Phantom Toll Bills?Drivers charged late fees on bills they never received – it’s a mistake that could show up in your mailbox. In this case we’re talking about tollway charges.
Many Happy Returns, But Keep Those Receipts Handy!You’ve survived shopping season and now it’s time for the returns. It can be a daunting task, especially since there’s no standard return policy that all stores follow.
Trending: Just One Of The Guys, Just Weird Al Yankovic, Just Cancel My Service!Weird Al is Back, Comcast apologizes for nightmarish customer service call, and actresses dress in drag in new music video.
North Texas Man Falls Victim To Online Job ScamThousands of North Texans are looking for jobs right now. Many of them using the internet.
We Pay Them to Be Rude to Us by Peggy Noonan