Southwest Edged Out By Delta, JetBlue In Annual U.S. Airline RankingThe annual U.S. airline rankings are out and two Texas-based companies are on the list -- one toward the top and one toward the bottom.
United Moves To Ease Criticism With Settlement, New PoliciesUnited Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
United Raising Limit On Payments To Bumped Flyers To $10,000United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
Airlines Pushing Back On Talk Of Banning Overbooking FlightsFederal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up.