United CEO Faces Questions As Congress Examines Air TravelUnited Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Moves To Ease Criticism With Settlement, New PoliciesUnited Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
United Reaches Settlement With Man Pulled Off AirplaneA Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines To Stop Overbooking FlightsSouthwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
How United Selects Passengers For Involuntary BumpingIn a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Raising Limit On Payments To Bumped Flyers To $10,000United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
Pro Golfer Tweets That United Airlines Broke His Golf ClubsIt just keeps getting worse for United Airlines.
Passengers In Viral Airline Videos Have Same LawyerThe woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United CEO Says Nobody Fired For Dragging IncidentUnited Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
United's 1Q Profit Fell 69 Percent, Before Dragging IncidentThe cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
Couple Kicked Off United Flight In Texas As They Head To WeddingA couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Changes Policy, Crews Can't Displace Seated PassengersUnited Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta OKs Offers Up To $9,950 To Flyers Who Give Up SeatsDelta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
Man Dragged Off Plane Has Concussion, Lost TeethA lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
Airlines Pushing Back On Talk Of Banning Overbooking FlightsFederal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up.