DALLAS (CBSDFW.COM) - The City of Dallas is ready to take applications for housing assistance once again, after a big (and embarrassing) computer glitch led to unforeseen complications with applicants last month.
In April, thousands of people, desperate for assistance to get into affordable housing and apartments, rushed to the DHA’s website to complete a pre-application for the agency’s voucher program. It would have been the first time since 2006 that the program was open to new applicants.
But more than 10,000 of the online applications were lost and unable to be retrieved. The DHA blamed the problem on “technical difficulties” with a computer program developed by a third party vendor.
Finally, believing that the glitch has been resolved, the Dallas Housing Authority is ready to open the application process again, and will still attempt to manage it online. However, those people who had already gone through the process last month will have to do it over again.
The online pre-application will be available online starting at 8:00 a.m. on May 10, and will remain available until 6:00 p.m. on May 11. There is no need to rush the system within the first few hours – a lottery system will be used to rank all of the received pre-applications. The first 5,000 applicants will be placed on a waiting list. The other applicants will then be discarded. All applicants will be notified of their status.
Applicants with documented disabilities are able to apply in person at the DHA offices on Lone Star Drive.