Two 911 Operators Disciplined After Woman’s Death
DALLAS (CBSDFW.COM) – One Dallas 911 operator has been fired and another disciplined after failing to properly handle emergency calls related to the death of a woman whose body was found two days after she called police.
Dallas Police announced Wednesday that Tonyita Hopkins received a 10-day suspension for failing to enter critical information on August 17 when Deanna Cook called to report she was being physically assaulted. Another 911 operator, Angelia Herod-Graham was fired after she didn’t enter information into a DPD call sheet without “unnecessary delay” when Cook’s family later called from her apartment.
Last month, DPD announced it was changing how 911 calls were logged after reviewing the circumstances of Cook’s death.
Her ex-husband, Delvecchio Patrick, is charged with murder in her death.
Police created a new classification for call takers and dispatchers to use when relaying reports to officers in the field. The new class is for calls involving serious bodily injury or death and will be listed as highest priority.
The Associated Press contributed to this report.