SPRING (AP) – Two more Department of Public Safety “megacenters” are open with hopes of shortening wait times and lessening strain on drivers.
DPS opened facilities Thursday in the Houston-area cities of Spring and Rosenberg. Both are 24,000 square feet and equipped to handle hundreds of customers each day. Self-service kiosks let customers enter their cellphone numbers and get a text message with their expected wait times.
The Texas Legislature last year budgeted $63 million for six “megacenters.” One was already open in Pflugerville. Three more are scheduled to open next month.
Tom Butler of Conroe waited about an hour in Spring for his son to finish renewing his expired license. Afterward, he marveled to the Houston Chronicle that his waiting time “was two minutes, not two months.”
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