CBS 11 Header TXA 21 Header MeTV Header KRLD Header The Fan Header
Two Great Apps: CBS DFW Weather App: iPhone App Store | Android App Coming Oct | Download
                                   CBS Local App: The Latest From CBS DFW On Your Device | iOS & Android | Download
                                   -Including Breaking News Notifications, Audio and Video from CBS DFW

Local

Dallas Reviewing Improvements To 911 System

(credit: KTVT/KTXA) Stephanie Lucero
Stephanie is an Emmy Award winning veteran reporter for CBS 11 N...
Read More

Get Breaking News First

Receive News, Politics, and Entertainment Headlines Each Morning.
Sign Up

From Our CBS Music Web Sites

186152214 Dallas Reviewing Improvements To 911 SystemJIM GAFFIGAN, "My kids have never eaten Hot Pockets

181572784 8 Dallas Reviewing Improvements To 911 SystemFunny Faced Cheerleaders

 alt=Musicians Then And Now

455079896 Dallas Reviewing Improvements To 911 SystemWATCH: Iggy Azalea & JLO's Booty Battle

 alt=Remembering Jimi Hendrix 44 Years Later

cowb thumb Dallas Reviewing Improvements To 911 SystemCowboys Cheerleaders

DALLAS (CBSDFW.COM) - Officials in Dallas are taking a closer look at improvements made to the city’s 911 system on Monday. A public safety committee is looking over the revisions after several indictments last year prompted calls for change. A number of callers desperately tried to report emergencies through 911, but were unable to get through.

A woman woke up on July 4 to find her house on fire. Several neighbors dialed 911 for help, but many of them just heard a busy signal. Some people became so concerned that they ran to the nearest fire station and started banging on the door. Emergency crews arrived nine minutes after the first calls went through, but it was not soon enough. The home was a total loss.

Situations like this prompted changes to the 911 system.

Now, the goal is to answer 90 percent of all 911 calls within 10 seconds. Also, all 911 lines now have a recorded message, asking callers to stay on the line — do not hang up — if waiting for an answer. And there is now a two-ring standard. Calls into 911 should get an answer or the recorded message within the first two rings.

Police personnel have also been added to the 911 system to give the department some new perspective.

Last September, it took 911 operators an average of 15 seconds to answer a call. There has already been improvement to the system. Just last month, that average was reduced to just two seconds.

Also Check Out:

MOST VIEWED GALLERIES