CBS 11 Header TXA 21 Header MeTV Header KRLD Header The Fan Header

Local

Dallas Reviewing Improvements To 911 System

(credit: KTVT/KTXA) Stephanie Lucero
Stephanie is an Emmy Award winning veteran reporter for CBS 11 N...
Read More

Get Breaking News First

Receive News, Politics, and Entertainment Headlines Each Morning.
Sign Up

From Our CBS Music Web Sites

kluvs super 70s weekend voting 1979 dl Dallas Reviewing Improvements To 911 SystemPick The Best Song From 1979

115245513 8 Dallas Reviewing Improvements To 911 SystemCrush Of The Day: Mila Kunis

80219448 Dallas Reviewing Improvements To 911 SystemViral Video: Hilarious Southwest Safety Announcement

155742164 Dallas Reviewing Improvements To 911 SystemPick Your Favorite Victoria Secret Model

Featured Items

Fantasy_tileHottest Olympians

pet_tileYour Pet Photos

weather_tileSend Us Your Weather Photos

DALLAS (CBSDFW.COM) - Officials in Dallas are taking a closer look at improvements made to the city’s 911 system on Monday. A public safety committee is looking over the revisions after several indictments last year prompted calls for change. A number of callers desperately tried to report emergencies through 911, but were unable to get through.

A woman woke up on July 4 to find her house on fire. Several neighbors dialed 911 for help, but many of them just heard a busy signal. Some people became so concerned that they ran to the nearest fire station and started banging on the door. Emergency crews arrived nine minutes after the first calls went through, but it was not soon enough. The home was a total loss.

Situations like this prompted changes to the 911 system.

Now, the goal is to answer 90 percent of all 911 calls within 10 seconds. Also, all 911 lines now have a recorded message, asking callers to stay on the line — do not hang up — if waiting for an answer. And there is now a two-ring standard. Calls into 911 should get an answer or the recorded message within the first two rings.

Police personnel have also been added to the 911 system to give the department some new perspective.

Last September, it took 911 operators an average of 15 seconds to answer a call. There has already been improvement to the system. Just last month, that average was reduced to just two seconds.

Also Check Out:

MOST VIEWED GALLERIES