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Homeowner Pays Thousands For New Roof; Caught In The Middle

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FRISCO (CBS 11 NEWS) - A mere 5 months after Julius Meaux bought his new house from Pulte Homes in the Frisco Lakes community, he started having major problems with it. He said the shingles from his roof started blowing off in February 2007. It happened after an intense wind storm swept through North Texas leaving damage behind.

“We returned from one of our grandson’s basketball games and a majority of the shingles were missing from the front portion of the house,” said Meaux.

Additional shingles continued to blow off for two more years, and all were replaced at no cost to Meaux.

He said he isn’t alone either. Four of Meaux’s neighbors told CBS 11 News that their shingles blew off their roof tops, too.

“In 2009, myself and some of the neighbors decided we needed to confront Pulte with the issue. They agreed to recommend a glue down of all the shingles on our roofs,” said Meaux.

The roof shingle manufacturer, CertainTeed agreed to pay for all of the shingles to be hand-sealed. Meaux said he thought he had solved the entire problem with his roof back in 2009 until he tried selling his home in 2013.

The potential buyer’s inspector found problems with the roof shingles citing: “The damage is the result of a manufacturers defect.”

“It was not a pretty reaction,” according to Meaux.

Meaux called Pulte, CertainTeed and the contractor to ask if they would pay for a new roof.

“So it’s sort of the three way finger pointing between Pulte, CertainTeed, and Dan’s Roofing. Consequently I had to pay for a new roof at my own cost.”

A cost of nearly $9,000. CertainTeed offered to pay Meaux nearly $900 for the job but he rejected the offer.

CertainTeed released the following statement: “We cannot comment on any purported findings of a third-party inspector. When the new claim was submitted to CertainTeed by Mr. Meaux, we granted the cash compensation available under our limited warranty consistent with its terms and conditions.”

The contractor, Dan’s Roofing said at the time, the sealants in the shingles from CertainTeed and other manufacturers were defective.

A spokeswoman for Pulte, Del Webb said it had a third party roofer inspect Meaux’s roof last June, and found it performed as intended. The company said if Meaux isn’t satisfied, he can file a claim with the warranty provider.

“It’s been extremely aggravating and it’s been really stressful on me,” said Meaux, who added that he never thought he would experience such trouble during retirement.

(©2013 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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