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GM Dealers Offer Incentives To Recall Customers

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(credit: KTVT/KTXA) Joel Thomas
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NORTH TEXAS (CBSDFW.COM) - GM dealers have learned they will be dealing with recall issues for weeks to come. The car maker has told dealers the parts to fix faulty ignitions won’t be in until early April. In the meantime, GM has told its dealers to offer incentives to keep customers safe in their vehicles, even offering ways for customers to get out of their old vehicles for good.

“They’re really on top of this and trying to keep ‘customer first’ at hand and make sure they have a good experience through this,” said President of North Texas Chevrolet and Buick Dealers Carey Williams. “Even though it’s not a great situation, they’re trying to make a bad situation good.”

At James Wood Chevy in Decatur, where Williams is the executive manager, the staff is briefed and ready to handle the calls about recalls.

GM is offering a broad set of options as it tries to repair over a million vehicles and keep its customers. Dealers learned new ignition switches for half a dozen GM vehicles types won’t arrive until April 7th and initially only in limited amounts.

Until then, GM is offering other driving options.

“If they feel unsafe in the car and don’t want to drive it, GM is offering transportation for those folks, even all the way down to towing if they’re in a situation where they don’t feel safe driving the car in,” Williams said.

The car manufacturer is also offering special trade-in options if the car owners would rather get out of their recalled vehicles for good. Dealership employees say they’re already dealing with a flood of customer questions, but they’re braced for more.

“If customers have questions, number one call us,” Williams said. “We’ll be glad to answer any concerns they have. But number two, there’s a lot of information online, read about it where you’re familiar with it if you’re affected with this recall.”

If you are unsure whether your car is being recalled you can give a GM dealer your vehicle identification number, or VIN, and they can access computer files for your vehicle. You can find your car VIN on your insurance card.

(©2014 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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