Auto Repair Shops Struggle With Hail Damage Demands

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UPDATE 4/14 5:50 p.m. – Caliber Collision reached out to CBS11 on Thursday afternoon to provide this update:

“Even if customers bring their vehicle to a specific Caliber Collision location that might have all appointments booked through September, such as Wylie, Caliber is able to shift resources or transport vehicles to other locations for repairs, creating additional capacity.

Right now we are certainly very busy, but the good news is we have 31 Caliber Collision locations in the North Texas region throughout the entire Dallas – Fort Worth Metroplex that are able to accept and service additional damaged vehicles and meet our customers’ needs.

Caliber Collision currently has 388 locations nationwide with 91 locations in Texas alone. Our 20 centers in the Austin region, 18 centers in the Houston region, and 3 centers in Oklahoma are also nearby and able to relieve the heaviest repairs of our impacted area.

WYLIE (CBSDFW.COM) – You might think that auto repair shops are rubbing their hands with excitement over all the business the hailstorms brought.

Scores of hail damaged vehicles wait for repairs inside the fence of Caliber Collision in Wylie including Tracy Rogers’ car.

“I’m sad… I have $1,000 deductible,” said Rogers, who has five kids with cars just like hers.

“My vacation fund is spent,” said Rogers, “I’m probably going to set us back a lot because there were five cars damaged at my house.”

Dozens of customers arriving would normally be a dream for a business but not so at Caliber Collision. “Nightmare, nightmare for sure,” said Tom Burch, Regional General Manager for Caliber Collision.

“We end up getting cars scheduled out for a few months we can’t keep up with the demand.”

Many of the cars in Burch’s lot look like someone took a baseball bat to them. “I’ve only been in Texas three years. I’m from California so I’m definitely not used to seeing anything like this,” said Burch. “From what I’m seeing as far as the damage in in the Wylie-area, there will be more total losses.”

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