United CEO Defends Employees In Passenger Dragging Incident

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CHICAGO (AP) – The CEO of United Airlines’ parent company is supporting the way his employees handled an incident with a passenger who did not want to go after being asked to leave a plane on Sunday night at Chicago’s O’Hare Airport.

In a letter to employees Monday evening, Oscar Munoz said he was “upset to see and hear about what happened.” He added, however, that the man dragged off the plane had ignored requests by crew members to leave and became “disruptive and belligerent,” making it necessary to call airport police.

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“Our employees followed established procedures for dealing with situations like this,” Munoz told employees. “While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.”

Munoz said that the airline might learn from the experience, and it was continuing to look into the incident.

(© Copyright 2017 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)

Comments

One Comment

  1. Victoria Gey says:

    Yet another reason to avoid United Airlines when flying the “friendly” skies…..

  2. Yes he may well learn from this incident but so will his passengers, the lesson they learned was do not fly United Airlines, it was wrong, their employees should have flown with another airline if they couldn’t fly with their own, this should not have happened on the plane it could have been stopped at the departure gate. I fully endorse what other passengers are saying, shame on you United Airlines

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