UPDATED: March 22, 2018  5:25 PMBy J.D. Miles

DALLAS (CBSDFW.COM) – A passenger mutiny onboard a Greyhound bus bound for Dallas forced a driver out from behind the wheel.

Terrified passengers say that driver was falling asleep and it led to a confrontation caught on video.

CBS11 spoke with three passengers who were on the bus that arrived in Dallas seven hours late from Phoenix.

bus Mutiny On Greyhound Bus To Dallas As Driver Was Falling Asleep

mutiny on Greyhound bus (passenger video)

Some said they weren’t so sure they’d make it in one piece about after they caught the driver pinching her cheeks with tweezers just to stay awake.

At this point in the bus trip from Phoenix to Dallas, passengers had had enough.

WATCH FULL VIDEO HERE

“We politely asked her four times to pull over,” said Jasmine McLellan, who said she was among as many as 60 people who were on board a Greyhound bus who noticed their driver falling asleep behind the wheel.

“I got to the point where we saw her going like this and just dozing off,” said McLellan.

“The bus was leaning little and that’s when people started to really worry,” said passenger Philip Hurd. “She was using techniques to try and stay awake and I think that was the initial concern… We would go over the white line and everybody would be like wake up and she had tweezers she was poking herself with tweezers to keep herself awake it was awful. It got to the point where we had to raise our voice pull over we have children on this bus pull over.”

A confrontation happened while passengers said the bus was still moving and the driver stood up to argue with them.

Passengers said they got a Border Patrol escort to a safe location where Greyhound replaced the driver.

The incident raises serious questions about whether a nationwide shortage of bus drivers is pushing current ones to drive without proper rest.

Dallas-based Greyhound responded with a statement from Senior Communications Specialist Lanesha Gipson:

We are currently looking into these allegations, as we take the issue of driver fatigue very seriously. Because safety is the cornerstone of our business, we take necessary precautions to prevent drivers from falling asleep while driving and we make it easy for drivers to be reassigned if they do feel fatigued or don’t feel confident that they can operate the bus safely for any reason. Our drivers are in regular contact with our dispatch office, and if they state they are feeling tired or fatigued, they are immediately removed from the schedule for at least 12 hours to allow them to get some rest. Once they feel alert and able to return to work, they may do so.

This passenger mutiny over a sleepy driver may be a wake up call the bus industry needs.

Some of these passengers paid more than $200 for their tickets and would like a refund.

One of them told CBS11, Greyhound has promised a refund after this potentially dangerous incident.

More From CBS Dallas / Fort Worth

Drip Pan: CBS Local App
Drip Pan: Weather App
Drip Pan: Only CBS

Watch & Listen LIVE