Cristin Severance

Cristin Severance

Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.

Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211

Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.

Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.

Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.

Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.

Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.

Email Cristin | Follow Cristin On Twitter | Like Cristin On Facebook

Claire’s Says No Asbestos Found In Makeup

This announcement comes more than a week after the children’s retailer pulled nine items from store shelves over asbestos concerns.


Consumer Justice Alert Over Possible Toxic Children’s Makeup

An independent lab in North Carolina found Temolite asbestos in all nine products tested.


Hearts Broken Over Denton Square Fire

Six businesses sustained damaged in the fire Tuesday morning. The mini mall where the fire started has the worst damage.


Promoter Under Fire for Overselling Concert

Hundreds of people have the blues after they said they were turned away from a Fort Worth concert, even though they had tickets. Many blame the Blues Bowl’s promoter, saying he intentionally oversold the event.


Fort Worth Couple Upset Over Disaster Code On Credit Report

Consumer Justice has an alert about something showing up on credit reports all over Texas.


Consumer Justice: Could You Spot A Flood Car?

Insurance experts say some private owners and car lots will try to sell those flood cars to unsuspecting buyers without disclosing the car’s dangerous past.


Consumer Justice: FTC Issues $6 Million Fine Over Free Trials

Complaint says Tarr, Inc. was built upon a “scheme” that “tricked customers” into giving their credit card information, while hiding the terms and conditions to which they were agreeing.

CBS 11–11/15/2017

Consumer Justice Investigates Multi-Million Dollar Beauty Cream Business

Thousands of customers say they didn’t know they were also being enrolled in costly monthly subscriptions.


I-Team Found Personal Information On Old, Donated Cell Phones

People replacing old phones don’t often know what really happens to the phones when they donate or just throw it away. But, we were able to find enough information to digitally steal the owner’s identity.

CBS 11–11/08/2017

Consumer Justice: Lawmaker Wants Serial Squatters Stopped

“The level of fraud being perpetrated on innocent Texans was alarming to me,” said State Representative Rodney Anderson (R) Grand Prairie.
Representative Anderson says the “serial nature” of this should be criminal.

CBS 11–10/31/2017

Consumer Justice: Serial Squatters Accused Of Abandoning Their Dogs

Dallas rescue group Paws in the City is now working with Barney’s Ranch to find Milo and Molly a new home. “These two are just looking to give a lot of love to some household out there. We’d love to help out,” said Mark Verma.

CBS 11–10/31/2017

Consumer Justice: ‘Serial Squatters’ Cost Homeowners Thousands

A North Texas couple gaming the system has been evicted from more than a dozen homes in the last few years for not paying.




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