Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.
Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211
Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.
Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.
Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.
Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.
Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.
Customers say a Dallas-based dating company conned them into pricey contracts, then failed to deliver on promises. It’s a company Consumer Justice has investigated before.
From a lack of access to treatment to a shortage of beds at state hospitals, advocates say there’s a major mental health crisis in Texas. But Consumer Justice found thousands of qualified people who want to help, can’t.
Railroad Commissioner Ryan Sitton says he “takes exception” to Mayor Mike Rawlings’ comments at this week’s Dallas City Council meeting.
The CEO of Atmos Energy says the company will not estimate bills next winter, because it “didn’t work” this past winter.
Hundreds of North Texas are weighing in after CBS 11’s Consumer Justice investigation into high Atmos Energy bills.
Homeowners across North Texas say their recent natural gas bills have spiked even though their usage has remained the same, or even decreased.
According to tenants and a Fort Worth police report, someone broke into the overnight deposit box at Chisholm Trail Townhomes and stole the checks and money orders.
Law enforcement officials say 90 percent of the paper license plates you see on the road are fake.
Regulators and politicians are demanding more answers on Facebook’s privacy practices. This, after a fallout from the social media giant’s relationship with a political data firm Cambridge Analytica.
When water started creeping into 91-year-old Wanda Gentry’s room, her son and daughter-in-law called Consumer Justice.
Nearly two years after a CBS 11 Consumer Justice investigation, the Inspector General’s office released a report stating the army botched adoptions for more than 200 military dogs.
A Burleson woman called Consumer Justice after she says a local pool builder took her money and dug a hole but never finished the job. That’s when we found several customers with similar complaints.