Cristin Severance

Cristin Severance

Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.

Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211

Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.

Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.

Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.

Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.

Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.

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Scammers Swap Phone Number With Legit Business, Customers Pay Price

A Grand Prairie woman used Google to find a highly-recommended repairman, but says instead scammers showed up at her door.


Hacked! Teen’s Life Savings Stolen, Bank Gives Run-Around

When hackers stole a North Texas teenager’s life savings and the bank wouldn’t help, she called CBS11 Consumer Justice reporter Cristin Severance.


Freeze Fees Infuriate Victims Of Equifax Hack

The fallout continues after the huge Equifax data-breach affecting more than 143 million Americans.


Buyer Beware: Cars Damaged By Harvey May Flood Marketplace

Thousands of vehicles destroyed in Hurricane Harvey may soon be sold to unsuspecting buyers in North Texas.


Investigation Finds Lack Of Oversight For School Fire Drills

In part two of our investigation, CBS11 Consumer Justice reporter Cristin Severance reveals no one from the state is checking to make sure the school districts are doing enough fire drills.


Some North Texas Schools Falling Short On Required Fire Drills

A Consumer Justice Back to School investigation found some school districts in North Texas are not following through on the required amount of fire drills. 


Some North Texas Schools Falling Short On Required Fire Drills

A Consumer Justice Back to School investigation found some school districts in North Texas are not following through on the required amount of fire drills.


Consumer Justice: Electricity Bill Shocker

Tina Hudson was billed more than $8,000 over two years for electricity in her small Fort Worth apartment.


Consumer Justice For Family Out $8K After Estate Sale

North Texas man says he fought for months to recover $8,000 tied to his mother’s estate. Then he called Cristin Severance for Consumer Justice.


Military Dog Reunited With Soldier 5 Years Later

Sgt. Ryan Henderson’s father, Joe knows how important a military dog named Satan is for his son.


Hot Route Owner Facing New Theft Charges

Chris Cassels, the owner of Hot Route Delivery Specialists, is facing theft of service charges. Investigators with the Denton County District Attorney’s Office said that Cassels turned himself in on Monday morning.


Consumer Justice For Man After His Account Is Hacked

When a North Texas man’s account was hacked and drained by thieves, he called the credit card company first.




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