Babysitter Who Sat On Hold With Dallas 911 SpeaksMichaela Cohen says she has replayed in her mind the evening 6-month-old Brandon Alex died.
Almost 1 In 4 Dallas 911 Operators Called In Sick SundayThe service level, which is the percentage of 911 calls answered within 10 seconds, was 82 percent. The goal is 90 percent.
Dallas Mayor Wants 911 System UpgradedMany experts say 911 systems across the country need a major overhaul.

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