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Dispatcher

Claire Sullivan, 6, is recognized for her bravery by the City of Arlington, after calling 911 to try and get help for her grandmother. (credit: CBSDFW.COM)

6-Year-Old Texas Hero Honored For Placing Lifesaving 911 Call

Six-year-old Claire Sullivan’s grandmother was babysitting her at her Arlington apartment when a 20 minute, life-or-death drama began to unfold.

CBS 11–07/08/2014

A woman speaks on a mobile phone. (credit: Daniel Garcia/AFP/Getty Images)

Most Texas Wireless 911 Calls Lack Location Information

An advocacy group says two-thirds of all wireless 911 calls in Texas don’t provide enough location information for the caller, violating federal requirements.

11/07/2013

This picture shows a steering wheel, brake pedal, and accelerator. (credit: Kazuhiro Nogi/AFP/Getty Images)

911 Operator Recalls Teen’s 125mph Journey Down Highway

When a teen driver called 911 for help, saying his gas pedal was stuck and he was traveling down the highway at 125 mph, it was 911 operator Alisha Bumelis who answered the call.

02/23/2013

(credit: Cook family)

911 Operator Resigns Months After Botched Call

A Dallas 9-1-1 operator who mishandled a call from a dying woman has resigned.

CBS 11–11/27/2012

(credit: CBS 11 News)

School Bus Drops Autistic Boy At Wrong Home

Parents of a 10 year old autistic boy question why a school bus took their son to the wrong address and what took dispatchers so long to find him.

CBS 11–09/12/2012

Daniella Soto with her parents.  The bilingual 8-year old was honored for translating both sides of a 9-1-1 call while her dad suffered a heart attack. (credit: Denco Area 9-1-1 District)

8-Year-Old Calls 911, Saves Dad’s Life

A young Lewisville girl is being called a hero for her ability to stay calm and call for help while her dad suffered a heart attack.

CBSDFW.COM–09/11/2012

Arlington police officer Jillian Michelle Smith was killed in the line of duty on December 28, 2010 after a shooting at an Arlington apartment complex. (credit: Arlington Police Department)

Fired Arlington 911 Dispatcher Appeals Termination

A fired 911 dispatcher spent Monday in municipal court fighting for her job, which she was fired from in April following allegations that she never told police that rookie Officer Jillian Smith had been fatally shot responding to a domestic disturbance call.

10/10/2011

Protesting Fire Fighters Dallas

Dallas Firefighters Protest Dispatcher Cuts At City Hall

About 20 fire fighters took to City Hall Wednesday, crying foul over a proposal to change fire dispatcher shifts to save the city money.

09/21/2011

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