Six-year-old Claire Sullivan’s grandmother was babysitting her at her Arlington apartment when a 20 minute, life-or-death drama began to unfold.
An advocacy group says two-thirds of all wireless 911 calls in Texas don’t provide enough location information for the caller, violating federal requirements.
When a teen driver called 911 for help, saying his gas pedal was stuck and he was traveling down the highway at 125 mph, it was 911 operator Alisha Bumelis who answered the call.
A Dallas 9-1-1 operator who mishandled a call from a dying woman has resigned.
Parents of a 10 year old autistic boy question why a school bus took their son to the wrong address and what took dispatchers so long to find him.
A young Lewisville girl is being called a hero for her ability to stay calm and call for help while her dad suffered a heart attack.
A fired 911 dispatcher spent Monday in municipal court fighting for her job, which she was fired from in April following allegations that she never told police that rookie Officer Jillian Smith had been fatally shot responding to a domestic disturbance call.
About 20 fire fighters took to City Hall Wednesday, crying foul over a proposal to change fire dispatcher shifts to save the city money.