American Airlines Reaches Tentative Agreement With Gate, Ticket AgentsThe CWA-IBT represents American Airlines gate and ticket agents, Premium Service representatives, Reservations representatives and Travel Center representatives.
AA Gate Agents Describe Chaos Due To Canceled FlightsThere were no planes, and no crews to fly them, just hundreds of upset passengers with no way to get where they were going. It's how AA gate agents described most of their September.

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