NORTH TEXAS (CBS 11 NEWS) – As the clock ticks down toward Christmas, thousands of North Texas shoppers are concerned items being delivered via United Parcel Service (UPS) may not make it in time.

On Friday, many residents told CBS 11 News that the bottleneck is at the big inter-modal hub for North Texas in Mesquite. Once on the road, though, deliveries seem organized and precise.

We found two men working one UPS truck, plotting a grid through a North Dallas neighborhood. They dropped packages like a couple of Santa’s, dressed in brown.  Unfortunately there were no ‘gifts’ for homeowner Kelley Massoud.  “Just a lot of packages have been a week to eight days late,” she said.

Massoud can track her parcels, but only to a point, she told us.  “Now, I see things have been picked up and are on hold somewhere, and they promise to get them to you on the 17th, and on the 18th you go back and check and it says the 19th.”

Susan Giardina of Allen echoes similar frustration.   “I was expecting them on the 18th and they’re still not here. Obviously I don’t know if they’re going to be here, because Saturdays UPS doesn’t deliver, typically.”

But officials with UPS told CBS 11 the company will deliver Saturday and Sunday, too, in order to cut into its backlog.  Officials claim to have brought in some 900 managers, from across the country, to attack the problem in North Texas. Also added are some 2600 seasonal local employees.

While deliveries may arrive as late as 10 p.m. on any day, UPS says it is staggering shifts so workers will be alert and safe.

UPS has said the ice storm of two weeks ago threw them so far off schedule that an unanticipated backlog so imply mushroomed.

As a retired businesswoman, Giardina is empathetic that every industry experiences hiccups.  But still, she says, it shouldn’t have happened like this.  “Logistics companies, of which UPS is one of them, they live and die pretty much by their contingency plans and there’s always bad weather in December somewhere.”

Meantime, customers have their fingers crossed things will arrive on time.  “It better,” said Massoud adding, “We have a daughter with a large gift and if it doesn’t arrive she really won’t have a Christmas.”

Susan Giardina agreed.  “UPS really has some tracking to do to get some smiles on these little kids’ faces; I’m thinking Santa’s reputation is going to be tarnished if UPS doesn’t come through.”

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