NORTH TEXAS (CBSDFW.COM) – Drivers charged late fees on bills they never received – it’s a mistake that could show up in your mailbox. In this case we’re talking about tollway charges. If you receive a bill and don’t pay it, expect to be charged an additional fee the first month, second month, third month and so on.
But what if you never receive the initial bills?
The accusations truly upset Mark Bolla. “It’s almost like a slap in the face! [They insinuate] you’re not paying your bills. [But] I’m paying my bills.”
A letter from the North Texas Tollway Authority (NTTA) claimed Bolla owed more than $40 in late fees. “I got the notice in the mail,” he recalled. “It said second late fee. I thought this is a mistake.”
The charges stemmed from $6.37 cents in tolls… that were all accrued back in 2013.
“This is telling me I went two years without paying. I’m not a deadbeat,” Bolla said defiantly. “First of all, I never got a notice on this – and you’ve put forty-something dollars worth of fees on top of it.”
CBS 11 viewer Doug Morrell has a similar story. He said his first notice of unpaid tolls from almost two years ago came last week, from a collections agency. In his case $5.40 cents in tolls turned into $69.40 worth of charges.
Both Bolla and Morrell said when they called to complain an NTTA customer service representative admitted it had never sent any letters and removed all the late fees.
NTTA spokesperson Michael Rey says the agency recently changed the way it bills drivers without toll tags – now sending invoices after every $2.50 cents in tolls rack up.
“In the switch-over to that, in some cases these bills didn’t go through the full process,” Rey said.
If the agency finds it missed sending out a notice he said, it’s starting over. “We’ve notified everyone we could find who’s been affected by this.”
But at least two customers, Bolla and Morell, say it was only when they called to complain that the agency fixed the mistake.
NTTA officials say they are constantly auditing the agency and likely would have discovered the mistake on their own. In the meantime, they are urging anyone with questions about their bills to call customer service at 972-818-NTTA (6882) OR 817-731-NTTA (6882).
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