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GARLAND (CBS11) – DGNO Railroad officials responding to video in our report Monday showing cellphone video railroad crossing arms failing to come down at a train crossing and people saying the crossing guard frequently fails, say they had the problem fixed the next morning. They say the intersection at 5th and Walnut has had several failures in the past and requires frequent inspections.

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But between inspections, “There is nothing like the general public when they see something like this happening to alert someone and the best way to do that is to call the number that’s located on the crossing,” said Dewayne Swindall, Vice President of Central Region Railroads for Genesee and Wyoming Railroad.

Monday, we tried calling a number we found online to report the problem directly to the railroad. We got a mid level manager who had no idea what was going on. So, we tried calling the number on the crossing arm. And so did the Vice President of the railroad today.

He found that number does NOT tell DGNO there is a problem.

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“This number dials into DART Rail who is responsible for the rails on the passenger side,” Swindall said after he hung up. “It should have the freight rail side or what they like to call Hedlee rail. So now we’ve identified the systemic problem here. The reason the response time is been lag has been because of a communication issue that they need to dial into our dispatch center directly so we can respond any crossings that might be malfunctioning.”

Swindall said he’ll have signs with the correct number on it within days.

The man who made the cellphone chatted with Swindall while they stood at the intersection. Clay Bransom video says just knowing he’ll have a direct line to report problems is a big relief.

“I feel much better,” Clay Bransom said. “Because I feel, he told me now if you see anything call. Its been a communications issue.”

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