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WASHINGTON (AP) – United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.

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The hearing by the House Transportation Committee comes amid worldwide outrage sparked when a passenger was dragged off a United flight after refusing to give up his seat to a crew member. The April 9 incident ignited a debate about poor service and a lack of customer-friendly policies on U.S. airlines.

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Transportation Committee Chairman Bill Shuster said lawmakers want answers about customer-service policies and what is being done to improve service for the flying public.

United moved to head off criticism last week by reaching a settlement with passenger David Dao and issuing new policies designed to prevent customer-service failures.

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