WASHINGTON (AP) – United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.READ MORE: Fugitive Sought For Sexual Assault Of A Child Arrested At Juarez Lincoln International Bridge
The hearing by the House Transportation Committee comes amid worldwide outrage sparked when a passenger was dragged off a United flight after refusing to give up his seat to a crew member. The April 9 incident ignited a debate about poor service and a lack of customer-friendly policies on U.S. airlines.READ MORE: Governor Abbott Says 'Biden Administration Is Man-Made Disaster Of Inhumanity' Regarding Del Rio Border Crisis
Transportation Committee Chairman Bill Shuster said lawmakers want answers about customer-service policies and what is being done to improve service for the flying public.
United moved to head off criticism last week by reaching a settlement with passenger David Dao and issuing new policies designed to prevent customer-service failures.MORE NEWS: Warrant Issued For Dallas Police Officer Jacob Hughes, Accused Of Fabricating Evidence
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