NEW YORK (AP) — Online sales have divided retailers into two camps: the quick and the dead.
To that end, Walmart is altering its policies to speed returns, even it means that nothing is returned at all in some cases.READ MORE: Some Families Of Astroworld Crowd Surge Victims Turn Down Travis Scott's Offer To Pay For Funerals
Starting next month through Walmart’s app, customers will be able to scan goods they no longer want with their own smartphone and drop it off at a customer service desk.
Wal-Mart Stores Inc. said Monday, will take 35 seconds or less. Returns right now are about quadruple that time, not including any wait in line.
Retailers believe that the costs of accommodating customers with easy returns will be offset by increased volume. Amazon.com Inc. recently partnered with Kohl’s so that customers in Los Angeles and Chicago can drop off goods bought through Amazon at Kohl’s stores, where employees, pack and ship those items back at no cost.READ MORE: New Texas Rules Requiring Oil And Gas Producers To Winterize Not In Time For This Winter
Making it easy for customers is so important to the Bentonville, Arkansas-based retailer that in December, some items no longer wanted will not even have to be returned.
That includes goods that Walmart would discard anyway, like opened makeup, bruised perishable goods, or perhaps a bottle of floor cleaner damaged during delivery.
Through Walmart’s app, you will be able to scan the item with a smartphone for an instant refund. New technology can detect those who are trying to game the system, Walmart said.MORE NEWS: Be Wary Of Online Puppy Purchases; Veterinarian Group Says Pet Scams Are Rampant, Particularly In Texas
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