dog, cat, horse, emotional support, trained, trained service, animal, pet, carrier, Southwest Changes Emotional Support And Service Animal Policies – CBS Dallas / Fort Worth

DALLAS (CBSDFW.COM) – Southwest Airlines is making changes to its policies for emotional support and trained service animals.

Starting next month the Dallas-based air carrier will only allow trained service dogs, cats, and miniature horses in its cabins. The airline will also accept fully trained psychiatric service animals as trained service animals.

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The only emotional support animals the airline will accept are dogs or cats, and each customer can only bring one. The animal must be in a carrier that can be stowed under the seat, or on a leash at all times.

“We welcome emotional support and trained service animals that provide needed assistance to our Customers,” Steve Goldberg, Senior Vice President of Operations and Hospitality, said in a press release statement.

Southwest will not accept unusual or exotic animals, including, but not limited to: rodents, ferrets, insects, spiders, reptiles, hedgehogs, rabbits, or sugar gliders.

Customers who want to travel with a trained service animal must verbally agree that the animal is trained to perform a task or work for a person with a mental and/or physical disability.

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Read the Full Southwest Trained Service Animal Policy HERE

Travelers with emotional support animals must provide current documentation (within the last year) on letterhead from a licensed health professional or doctor.

Read the Full Southwest Emotional Support Animal Policy HERE

Emotional support animals must provide support for those with a mental health-related disability. The dog or cat isn’t trained to perform a specific task or work.

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Disruptive animals, including those observed scratching, whining, barking, growling, biting, lunging, urinating, or defecating, may be denied boarding.