dog, cat, horse, emotional support, trained, trained service, animal, pet, carrier, Southwest Changes Emotional Support And Service Animal Policies – CBS Dallas / Fort Worth


DALLAS (CBSDFW.COM) – Southwest Airlines is making changes to its policies for emotional support and trained service animals.

Starting next month the Dallas-based air carrier will only allow trained service dogs, cats, and miniature horses in its cabins. The airline will also accept fully trained psychiatric service animals as trained service animals.

The only emotional support animals the airline will accept are dogs or cats, and each customer can only bring one. The animal must be in a carrier that can be stowed under the seat, or on a leash at all times.

“We welcome emotional support and trained service animals that provide needed assistance to our Customers,” Steve Goldberg, Senior Vice President of Operations and Hospitality, said in a press release statement.

Southwest will not accept unusual or exotic animals, including, but not limited to: rodents, ferrets, insects, spiders, reptiles, hedgehogs, rabbits, or sugar gliders.

Customers who want to travel with a trained service animal must verbally agree that the animal is trained to perform a task or work for a person with a mental and/or physical disability.

Read the Full Southwest Trained Service Animal Policy HERE

Travelers with emotional support animals must provide current documentation (within the last year) on letterhead from a licensed health professional or doctor.

Read the Full Southwest Emotional Support Animal Policy HERE

Emotional support animals must provide support for those with a mental health-related disability. The dog or cat isn’t trained to perform a specific task or work.

Disruptive animals, including those observed scratching, whining, barking, growling, biting, lunging, urinating, or defecating, may be denied boarding.