DALLAS (CBSDFW.COM) – Southwest Airlines flights were back up and running late Monday night, June 14 after passengers across the country complained of major delays.
Hollywood Burbank Airport tweeted shortly after 10:00 p.m. central time, “UPDATE: Southwest Airline network issues have been resolved. Departing flights from BUR are now resuming.”
❗️UPDATE: Southwest Airline network issues have been resolved. Departing flights from BUR are now resuming.
— Hollywood Burbank ✈️ (@fly_BUR) June 15, 2021
Around 11:05 p.m., Southwest Airlines released the following statement:
We are beginning to resume flight operations after our third-party weather data provider experienced intermittent performance issues earlier this evening preventing transmission of weather information that is required to safely operate our aircraft. While Southwest Teams and the vendor worked to restore connectivity, we implemented a ground stop to protect the Safety of our Crews and Customers. We appreciate our Customers’ patience as we work to get them to their destinations as quickly as possible. We ask that Customers use Southwest.com to check flight status or, if flying this evening, consult a Southwest Airlines Customer Service Agent for assistance with travel needs.
Earlier in the evening, Southwest Airlines said it was experiencing a system-wide error possibly involving the airline’s weather monitoring system, MaryHelen Campa, Deputy bureau chief for CBS News-Southern Region reported.
All planes were grounded for a while.
Southwest Airlines responded to multiple social media posts from travelers with responses like these:
We’re truly sorry for the complications tonight, Peter. It seems that we are experiencing a system error, and we’re trying our best to get the situation resolved ASAP. We appreciate you hanging in there with us.
We know delays can be rough, and we’re truly sorry for any frustration. We’ve got our Teams working hard to get everyone on their way, and we appreciate you hanging in there with us tonight, Chris.