Cristin Severance

Cristin Severance

Cristin Severance is CBS 11’s Consumer Justice Investigator. She is a seven-time Emmy Award winner who is passionate about creating change in the community, righting wrongs and protecting consumers. Her reports alert CBS 11 viewers to scams, recalls and rip-offs.

Need Consumer Justice? Call Cristin!
Consumer Justice Hotline: 817-586-7211

Cristin joins CBS 11 after several years as the “Troubleshooter” at KGTV in San Diego, where she built a reputation for getting results through her consumer investigations. Two of the most notable stories she reported there garnered Cristin her sixth and seventh regional Emmy Awards.

Cristin held government officials accountable when firefighters didn’t have the right equipment to access fire hydrants in one Southern California community during a massive wildfire. Cristin uncovered this was a known issue — ignored by officials for 30 years. Her investigation led to all of the hydrants being replaced. Cristin also caught one of the largest malls in Southern California lying to consumers about their recycling practices. Her investigation led to changes which ensured that nine tons of waste per week were properly recycled.

Prior to joining KGTV, Cristin was a reporter for the Ohio News Network at WEWS in Cleveland. While there, she made several investigations into the illegal activities at Ohio massage parlors. The parlors were raided by the Ohio Attorney General’s Office and shut down. She was also honored with an Emmy Award for her investigation into the wrongful conviction of Head Start bus driver Nancy Smith, who spent 15 years in prison for a crime she didn’t commit.

Cristin was also previously a reporter at WINK-TV in Fort Myers, Florida; an anchor/reporter at WKBN in Youngstown, Ohio and an anchor/reporter at WDTV in Clarksburg, West Virginia.

Cristin graduated cum laude from West Virginia University and grew up in Pittsburgh, Pennsylvania. She enjoys running, traveling and exploring North Texas with her husband, CBS 11 News anchor/reporter Dan Haggerty.

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Generous Stranger Pays For North Texan’s Surgery

A widower paid for the entire procedure, which cost approximately $4,000. Amy Boykin said, “There really aren’t words for what he’s done for me.”


Serial Squatter Racks Up More Evictions And Charges

Heather Schwab is one-half of the couple dubbed the “serial squatters” by attorneys in North Texas.


Thousands Want SAT Rescored After Lower-Than-Normal Results

Thousands of students and parents in North Texas and across the country are demanding a rescore of the June SAT, saying the company that gave the test scored them unfairly.


Consumer Justice: ‘Serial Squatting’ Could Soon Be Against The Law

Eviction laws in Texas may soon change after a Consumer Justice investigation into “serial squatters.”


Help On Way To North Texas Woman Living With Tube In Her Back

After our report on Boykin on Friday, July 6, several viewers emailed CBS11 offering to help pay to have the tube surgically removed.


Woman Lives With Tube Protruding From Her Back

It all started in June, when Amy Boykin was diagnosed with a kidney stone.


The Big Hotel Booking Sites Don’t Always Offer The Best Deals

The biggest names in the hotel booking business may not offer the best deals. They promise the best deal or the deepest discount, but the competition may just be a smokescreen.

CBS 11–07/05/2018

North Texan Gets Consumer Justice After Receiving $600 Atmos Energy Bill

According to Atmos Energy, Michelle Washington’s usage had increased 2,885 percent.


Consumer Justice Helps Couple Fighting For Man’s Sight

When this North Texan’s insurance wouldn’t help him pay for his much-needed medication, he called for Consumer Justice.


Fake License Plates Mean Free Rides For Hundreds Of North Texans

Scammers take the toll roads for free while others get the bills. When it happened to Montgomery Moore, he called for Consumer Justice.


Consumer Justice Helps Couple Wrongly Billed By AT&T

An Argyle couple says they are through with AT&T after months of fighting over inaccurate charges.


North Texas ‘Serial Squatters’ Both Behind Bars In Colorado

An investigation last November showed how William and Heather Schwab moved from home to home, lying on applications and then refusing to pay rent. Now, they are both behind bars.