Dallas 911 Call Center Dealing With Staffing Shortages, Caller DelaysThe Dallas 911 Call Center is not answering calls as quickly as they would like. That ability determines how fast you could get help...if you need it.
911 Service Returns To North Texas Cities That Had Experienced OutageAround 4:10 p.m., NCT9-1-1 tweeted, "At this time, citizens calling 9-1-1 within the NCT9-1-1 region will reach a 9-1-1 telecommunicator. Texting 9-1-1 is also still available."
Plano Approves Funding For Text-To-911 SystemThe city of Plano has approved funding to begin using a text-to-911 system in addition to normal 911 calling.
New Data Shows DPD Taking Even Longer To Respond To 911 CallsA new report shows the Dallas Police Department adds the time it takes to dispatch calls and officers’ travel time to obtain its official response times.
Police: Burleson Deadly Shooting Was Over Drugs, Not Random Road RageInvestigators with the Burleson Police Department now say they believe a deadly shooting Monday was over drugs instead of a random act of road rage as what was previously stated.
Apple Repair Center Accidentally Called 911 About 1,600 TimesOn average, Elk Grove Police said they've received 20 accidental 911 calls a day from Apple, roughly 1,600 calls since October.
Trump Signs Bill Providing More Access To 911 CallsPresident Donald Trump has signed a bill into law that will provide more direct access to the 911 system for callers using a multi-line telephone in an emergency.
Dallas Taking New Approach To 911 Calls Regarding Mental Health IssuesA pilot program creates three-person teams made up of a police officer, a paramedic and health specialist from Parkland Hospital.
Boy Apologizes For Phony 911 Calls, In Touching Handwritten NoteA Massachusetts police department received a handwritten apology for a series of prank 911 calls from one of the young boys involved.
911 Calls On Nursing Home Dying: 'Oh My God, This Is Crazy'Newly released emergency calls from a sweltering Florida nursing home that lost its air conditioning to Hurricane Irma showed staffers becoming increasingly agitated by a disaster that would eventually claim 14 elderly lives.
Arlington Fire Received 550 Fireworks CallsEmergency calls, including several major car crash is the Fourth of July night take priority, meaning some fireworks calls have to be a delayed response.
Records: Low Staffing At Dallas 911 Center On Nights 2 People DiedThe city blamed delays on technical problems caused by T-Mobile's cell network and low staffing in Dallas' 911 call center.
Emergency Managers Working With FCC To Learn Who Hacked Dallas Siren SystemThe identity of who hacked the Dallas emergency siren system Friday evening remains a mystery, but city officials say they do know how it was done.
Dallas 911 Job Fair Applicant Turns Tragedy Into TriumphThe Dallas Police Department is hosting a Communications Career Fair Friday and Saturday from 7:00 a.m. to 5:00 p.m., and many view it as a fresh start.
City Of Dallas Holding Job Fair To Hire More 911 Call TakersThe City of Dallas is holding a job fair Friday and Saturday at the Dallas Police Headquarters to hire more 911 call takers and police dispatchers in order to fix woes at the city's call center.